MTN South Africa Recruit Graduates

Posted on :

22 Dec, 2010

Category :

Graduate Jobs in South Africa, Telecom Jobs in South Africa

MTN Group operates three business divisions: MTN-SA (South Africa), MTN International, and Strategic Investments. We are listed on the Johannesburg Stock Exchange under the Telecommunications Service Sector (which falls under the Industrial Non-Cyclical Services).

Job Title: Graduate – ICSP (1 Vacancy)

Location of position

South Africa
Innovation Centre

Job mission

To deliver outstanding customer service directly to new, existing customers to meet sales and profitability targets, remaining geographically close to the customer as per Tailored Service Package requirements.

KPA duties

ROLES (Jobs / Tasks to be performed)

Maintain customer relationships in the trade
Escalate customer problems, queries and complaints to the correct area of business / channel
Prepare weekly and monthly report on key performance areas
Work consistently according to standard operational procedures
Creating MTN’s brand presence continuously by growing MTN’s influence at store and customer level in the regions
Build and maintain strong relationships with all stakeholders
Escalations of SP queries
Ensuring store lists are updated

ISO 9001:
Compile monthly report
Ensure that the department is ISO 9001 compliant.
Meetings with the Department on a monthly to ensure ISO 9001 complaisance
Follow up on Open CARS when the Timelines provided have lapsed.
Ensure that regional spending remains within budget parameters
Monitor promotional success against targets and identify opportunities for account / region specific promotions
Implement and monitor regional account plans
Define and manage day to day execution of sales and service processes for region
Implement PPP’s and systems at sales and service levels to ensure compliance and alignment to the set operational framework for region.
Handle customer queries
Report on achievement of monthly sales targets
Plan workload and team resource allocation
Ordering promo goods (for the channel or for Belinda)
Ordering of Birthday gifts for the SP Directors/GMs
Meeting Minutes
Act as a custodian of the retail sales operations teams
Forecast, plan, develop and review budget for all regions
Manage and optimize the budget – effective budget management
Initiate change to continuously improve all aspects of service delivery

Educational requirements

Minimum Qualification
Degree: Sales and Marketing

Experience required

Must have a completed degree
Minimum 65% in majore

Skills required

OUTPUTS (At the end you will be able to / you will produce?)

Informative reporting
Execute and deliver on action plans
Manage own time and customer base
Understand team dynamics
Understand fundamentals of actively managing a sales team
Understand workplace diversity
Improve and deliver on good customer experience
Consider elements to ensure objectives are reached / exceeded
Manage resources to achieve sales/service objective
Project manage certain activities within a sales/service environment
Understand channel strategy and how it impacts operations
Understand how regional operations impact on sales
Other information
Reference No: EN/GRAD/ICSP
Position Type: Graduate
Affirmative Action: Open to All

Applications close 31 Dec 2010.

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