MTN Vacancy For Solution Implementation Project Lead

Mission
? To effectively and efficiently manage the customer order implementation process from order receipt through to order close and handover. Strong emphasis on the delivery of superior levels of customer service. To ensure that implementation costs are minimised and that revenues are realised.
KPA duties
Task Complexity:

Installation implementation
? Validation of order details with customers (Project Scope)
? Efficient ordering and implementation of services according to a pre-defined scope

 

Accurate issuing of Purchase Requisitions for equipment compared against the customer contract (Procurement)
? Implementation of all customer projects completed according to a specific product installation methodology
? Vendor management and coordination regarding all external services required for a specific product
? Hardware Management and delivery coordination
? Risk and issue management
? Efficient order close out to ensure soonest possible realisation of revenue
? Facilitate smooth handover to support environment
? Solution handover from Projects to Support
? Participate in various ad hoc internal/OPCO (within the MTN Group) related projects

 

 

Customer Relations
? Exceptional customer service levels to assist in the retention of customers
? Ensure that all stakeholders are kept up to date on order progress
? Facilitation of customer and/or vendor workshops and meetings
? Provide post implementation support to customers and escalate appropriately when necessary
? Professional interaction with engineering team members

 

 

Information sharing and reporting
? Provide accurate and timeous internal project reporting.
? Ensure correct billing of the implemented solution sent to Finance
? Effective escalations to relevant internal and external stakeholders (sales person, line manager, etc)
? Effective communication with internal teams (Communications Management)

 

 

Project Planning
? Provide project management input to pre-sales processes with regards to customer requests for RFP/RFQ
? Management of project costs
? Project documentation to be maintained (Project Execution)
? Manage end to end testing process prior to Project signoff
? Facilitate accurate customer signoff of projects

 

Educational requirements
? Matric plus
? Project Management related Diploma/Certificate (Eg Prince2 Foundation/Practitioner, etc) / BSc in Computer Science
? Technical qualification (CCNA, etc) would be an advantage

 
Experience required

? Min3 years IP and network related experience , which includes routing protocols , such as BGP , ISIS , incorporating”

? Minimum 3 years experience in Project management including management of a team or virtual team of engineers
? Experience in working within Enterprise arena , as a provider
? Experience in working with Cisco technologies and products
? Experiencing in working with juniper technologies
? Implementation WAN connectivity projects

 

Skills / physical competencies:
? Ability to take clear and economically sound decisions in a fast moving competitive environment
? Strong “can-do“ attitude
? Highly driven and motivated individual, with strong personal presence, integrity and resilience
? Business Acumen – a deep understanding of the business as a whole Planning skills
? Communication and networking skills
? Time management
? People skills – creating and nurturing the tone of the internal culture
? Process driven
? Microsoft Office (Word, Excel, PowerPoint, Project, Visio, etc

 

 

Other information
Reference No: IRC124546/SN
Position Type: Permanent
Affirmative Action: Open to All

 

 

Additional: Knowledge:
? Knowledge of local markets, including market trends
? MTN products and services
? Business acumen
? In-depth knowledge of the industry
? Understanding the regulated environment

 

 

Behavioural qualities:
? Assertive – being tough when necessary without fear or favour
? Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
? Resilience – to repeatedly challenge despite setbacks and resistance
? Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
? Focused and priority driven – staying focused amidst the multiple demands and expectations
? Innovative
? Customer centricity
? Accuracy and attention to detail
? Decisive and action-oriented
? Diplomacy and tact
? Relationship builder – strong people focus
? Operate with integrity (high ethics)
? Pressure / stress tolerance
? Consultative
? Perseverance
? Team-orientation
? Ability to take initiative and work both in isolation and be a team player
? leadership during project delivery
? Relationship building both internal and external
? Integrity
? Effective Communicator.

Location of position

MTN South Africa Gauteng Johannesburg Constantia Office Park

 

Click here to apply online

Applications close 11 Dec 2013.