Multichoice South Africa: Service Desk Technician

MultiChoice started as the subscriber management arm of M-Net, the analogue Pay-TV channel. Today it is the leading multichannel digital satellite television operator across the African continent. Its dynamic technology platform and varied bouquet of channels, built on a foundation of compelling premium entertainment, has seen MultiChoice grow its business across South Africa. Multichoice South Africa recruits Service Desk Technician

MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY

VACANCY: Service Desk Technician

(NMS COMMUNICATIONS – CAPE TOWN)

LEVEL D

THIS POSITION IS TARGETING AFRICAN, COLOURED AND INDIAN CANDIDATES
CONTEXT:

(Internal and external factors which influence the work environment, taking future conditions and strategic requirements into account)

•International organization
•Fast moving with high levels of change
•Leading edge technology adoption
•Customer focused
•Socially aware
CUSTOMERS:

(Internal and external and internal individuals or groups to whom products, services and information must be provided)

•Information Technology
•Users of Media24
•Business units
• Suppliers

OUTPUTS:

(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s mission and strategy)

•To install, troubleshoot and provide support for Windows and Apple Mac Operating Systems, MS Office Packages, Remote Access (ADSL , 3G,Dialup,VPN)
•To install, troubleshoot and provide support for peripherals (external drives, modems, printers, scanners, PDA’s and data enabled devices)
•To install, configure and trouble shoot all Media24 in-house applications
•The roll-out of Information Technology equipment and infrastructure in accordance with defined standards
•Support for all aspects of workstation software and hardware technology
•To assume ownership of assigned calls
•Work to varied operating hours and perform standby duties
•To communicate effectively with relevant stakeholders, including team members and management
•To display a high sense of customer centricity and be team driven
COMPETENCIES:

(Personal capabilities which are critical to the production of quality outputs)

Key job requirements
•2 – 3 Years experience within an IT Desktop Support environment
•Familiarity with the ITIL framework and Service Desk Technologies
•Familiarity with operating systems in general, with a special emphasis on Windows XP, Windows Vista, Windows 7 and Applemac
•Good working knowledge of software, including Microsoft Office, Microsoft Exchange/Outlook, Internet Explorer
•Technical troubleshooting & diagnosis experience
•Exposure to networks (LAN and WAN), peripherals (external drives, modems, printers, PDA’s)
•An understanding of the TCP/IP networking protocol
•Bilingual (Afrikaans and English) (a 3rd language will be an asset)
•Code 08 driver’s license
•A willingness to work shifts & standby
Qualification &Skills
•A+ ,Microsoft (MCSE/ MCDST) ,Apple Mac Certification or relevant IT diploma
•Effective communication and listening skills
•Superior client management skills

Personal Qualities
•Integrity
•Teamwork
•Professionalism
•Accountability
•Commitment
•Excellence
•Knowledgeable with an enthusiastic, positive attitude
•A high energy level
Are you interested in this dynamic and challenging position? Please e-mail your CV to Pinky Qina at[email protected].

CLOSING DATE: 14 June 2010

PLEASE NOTE:

1.HR IS NOT RESPONSIBLE FOR COPIES OF YOUR CVs. SHOULD YOU WISH TO SUBMIT A CV, PLEASE MAKE SURE THAT YOU KEEP THE ORIGINAL.

2.KINDLY STATE WHICH POSITION YOU ARE APPLYING FOR WHEN SUBMITTING YOUR CV.