Posted on :
21 Dec, 2021
21 Dec, 2021
The technician provides technical support to customers relevant to the specific area/discipline as well as assisting Sales department with related enquiries and solutions architecture. The technician is also responsible for servicing, testing and repairs of equipment that could include inverters; solar panels and peripherals, UPS’s, as well as monitors and/or other related equipment and components depending on the requirements of the position.
Job Title: Specialist Technician: Sustainable Energy (Cape Town)
Location: Cape Town, Western Cape, South Africa
Reference #: Specialist Technician: Sustainable Energy
Contract Type: Permanent
Salary: Market Related
•Consult effectively on specific products, designing solutions based on the client’s requirements.
•Visit clients as and when necessary or accompany external sales executives on visits to clients with the purpose of presenting/demonstrating specific products.
•Conduct demonstrations or training of products and features in-house or on-site at clients.
•Keep abreast of latest developments within product range.
•Provide customer support, either via e-mail, telephonic or at the front desk.
•Complete optimum number of repairs per day according to the specific discipline.
•Complete work within the turnaround time of less than two days.
•Maintain work rate at above 90% of SLA.
•Maintaining a rework rate of below 3%.
•Follow the correct test process for international brands.
•Log test results on the server.
•Accept repairs on Studio immediately after removing the item from the customer store.
•Follow up with clients awaiting feedback and update on the system.
•Return 100% of test stock to service stores within 2 days from receipt.
•Complete applicable forms, such as fault reports, daily.
Qualifications and Experience:
•Electrical Engineering N6 + Trade test / preferably with Saretec Solar PV Installer and GreenCard
•5 years’ related experience
•2 years’ Solar installation experience
•be able to design, conduct the proper planning method and install and commission a solar PV system
•Problem solving skills (analytical)
•Good communication skills (verbal and written)
•Application of special regulations such as the Building Regulations of South Africa (SANS 10400) and associated South African National Standards (SANS 10142-1 (Edition 2).
•Good knowledge of internal quality procedures
•Knowledge of ICT industry
•Product offering software and hardware technical knowledge
•Computer literacy especially in Microsoft applications skills
Application Deadline: 23/12/2021