MUSTEK LIMITED Ongoing Job Vacancy – Apply Now!

The Clerk in the Logistics Department is primarily responsible for general logistics functions, such as correctly releasing stock to clients. At the Front Counter, the job purpose is providing excellent customer service, to greet customers and answer their questions in a friendly and conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible and work to solve problems quickly.

 

 

 

 

 

Job Title: Logistics: Front Counter Clerk
Location: Durban, KwaZulu-Natal, South Africa
Reference #: Logistics: Front Counter Clerk (Durban)
Contract Type: Permanent
Salary: Market Related

Job Summary:
Responsibilities:
Clerk Logistics Service:
•Efficiently and accurately check all stock received in the Logistics Department.
•Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
•Accurate shelving of stock in the correct locations for collection or delivery.
•Complete the checking and shelving of stock within two hours from receipt.
•Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
•Prepare goods for couriers and capture the waybill information in time for the daily collection.
•Check goods together with client on collection to ensure correct and complete order is handed over.
•Maintain good housekeeping always.
•When necessary, can be required to assist Drivers with deliveries.
•Assist clients with heavy goods (e.g. sending it to Technical in the goods hoist or loading into vehicles.)

Front Counter Service:
•Greet customers and answer their questions in a friendly, conversational manner.
•Being vigilant and taking appropriate action regarding suspicious behaviour from visitors (e.g. calling HR staff to assist).
•Assist sales staff with enquiries regarding progress of deliveries or collections, communicating effectively and professionally at all times.
•Contact all customers for uncollected stock on a weekly basis to cancel orders when necessary.
•Ensuring that the correct order is handed over to the correct client, checking the details on the Mustek system and verifying the identity of the client.
•Ensuring that client receives the correct and complete order on collection, by checking items together.
•Strive to provide customers with the best experience possible and work to solve problems quickly, maintaining a professional attitude even in the face of challenges, such as dealing with an irate client.
•Opening of collections Dispatch Counter promptly at 8am.
•Invoices and card machine receipts to be taken to accounts and cashbox collected every morning before 8:30am.
•Any cash value from R5000 upwards received needs to be taken to accounts department or accounts to be notified to collect.
•The daily cash up must be done at 4:15pm and the cash box must be taken up at 4:30 pm.
•Ensure all stock dispatched from collections are correct with regards to quantity and description, front counter clerk to ask the customer to check stock before leaving the premises, as errors will not be entertained later on.
•Ensure all invoiced are signed and dated correctly with ID number present should OTP not be available.
•Screen/Panels that are 32inch or larger needs to be checked before leaving dispatch and the relevant paperwork signed.
•Printing of all demo sheets for demo units and handing them to appropriate personnel.
•The sending of statistics to the appropriate personnel.
•Ensure that picking zones are updated as per instruction received.
•Check goods received against orders placed on suppliers.
•Assisting throughout logistics department where assistance is needed.
Requirements

Qualifications and Experience:

•Matric
•2 years’ clerical/dispatch/stock control experience

Skills and Knowledge:
•Good communication
•Excellent people skills
•Basic knowledge of general administrative processes
•Good knowledge of stock control requirements
•Good knowledge of facility layout
•Excellent knowledge of applicable Mustek systems, processes and procedures

To Apply:

Click Here!

Application Deadline: 31/03/2022