Posted on :
10 Feb, 2014
10 Feb, 2014
Providing all Retail Channels with the necessary assistance to resolve customer enquiries with a sense of urgency
Minimum Requirements
Matric, Certificate, Diploma/Relevant Degree
2 years Call Centre experience in Telecommunication Industry
Computer Literacy (MS Office, Intermediate Excel, Outlook and the Internet)
Comminication, negotiation, conflict management, interpersonal relationship, decision making and ability to work under pressure
Admin experience will be advantageous
Job Specification
Key Responsilibities include, but are not limited to:
Productivity & Efficiency
1. Adherence – Adhere to daily schedules to ensure maximum availability to assist our customers
2. Average number of tickets Actioned (Cerberus) – Ensure the daily number of tickets completed is in line with the set targetAbsenteeism – Maintain a positive attendance record to ensure that no additional strain is placed on team mates and other departments
Learning and Development
1. Take advantage of all available resources to ensure that knowledge remains current and relevant to the Telecommunications environment
Nashua Mobile is an equal opportunity employer
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