Nashua Mobile: Partner Service Desk Agent Admin

Posted on :

10 Feb, 2014

Category :

Administrative Jobs in South Africa

Providing all Retail Channels with the necessary assistance to resolve customer enquiries with a sense of urgency

Minimum Requirements

Matric, Certificate, Diploma/Relevant Degree
2 years Call Centre experience in Telecommunication Industry
Computer Literacy (MS Office, Intermediate Excel, Outlook and the Internet)
Comminication, negotiation, conflict management, interpersonal relationship, decision making and ability to work under pressure
Admin experience will be advantageous


Job Specification

Key Responsilibities include, but are not limited to:

Productivity & Efficiency
1. Adherence – Adhere to daily schedules to ensure maximum availability to assist our customers
2. Average number of tickets Actioned (Cerberus) – Ensure the daily number of tickets completed is in line with the set targetAbsenteeism – Maintain a positive attendance record to ensure that no additional strain is placed on team mates and other departments
Learning and Development
1. Take advantage of all available resources to ensure that knowledge remains current and relevant to the Telecommunications environment

Nashua Mobile is an equal opportunity employer

Click here to apply online


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