Posted on :
9 Dec, 2019
9 Dec, 2019
Our policy as a responsible corporate citizen is aligned with the definition of sustainable development by the World Business Council for Sustainable Development – development that meets the needs of the present without compromising the ability of future generations to meet their own needs.
Our approach is characterised by sharing expertise, as opposed to simply dispensing funds. By involving our own people in different ways, we demonstrate our commitment but, more importantly, develop the passion that underpins the project and builds real partnerships.
Job Title: Service Champion
Location: Windhoek, Khomas, Namibia
Contract Type: Permanent
Salary: Market Related
Attend to Social Media (Facebook, Twitter, LinkedIn) queries, Incoming Calls and email queries all with the opportunity to do cross selling as all agents also have a sales target.
•Attend to customer inquiries via Social Media (Facebook, Twitter, LinkedIn), telephone and e-mail regarding customer support issues.
•Ensure customer satisfaction by directly providing customers with solutions to problems/issues according to service standards.
•Correct transfer of clients to relevant department within Bank.
•Update the ticketing system to ensure all data pertaining to calls and emails is thoroughly tracked and managed.
•Actively drive own learning and development.
•Attend to day to day issues and collect information that assists in decision making.
•Identify cross selling opportunities as we engage with clients through different touch points.
•Participate in outbound sales campaigns and achieve targets.
•Organized, detail-oriented and multi-task capable
Educational & Experience Requirements:
•Grade 12 (25 points).
•C+ in English (Grade 12 or university)
•At least one (3) year banking experience and one (1) year helpdesk experience.
•Good knowledge of Flexcube System & Microsoft Products
•Understanding of Bank products and knowledge of services of different departments
Application Deadline: 12/12/2019