Posted on :
23 Nov, 2021
23 Nov, 2021
To be accountable for managing an operational and product or portfolio of products so that the bank achieve its strategic objectives.
Job Title: Head: Private Banking
Location: Windhoek, Khomas Region, Namibia
Reference #: HPB
Contract Type: Permanent
Salary: Market Related
•Attract and retain clients, increase revenue and returns by managing the product life cycle within the bank’s mandates.
•Identifying gaps and making recommendations.
•Manage department budget to achieve budgeted targets by controlling expenses and managing resources.
•Develop business cases that align with strategy by identifying opportunities to create new products/functionalities, enhancing existing products and recommending terminations.
•Ensure competitiveness by monitoring trends and activities and providing strategic inputs for solutions to meet client expectations.
•Drive profitable customer acquisition and retention by ensuring that products respond to the market and client needs and expectations, as well as business requirements.
•Ensure product effectiveness in meeting client needs and manage risk.
•Collaborative relationships across clusters and partnering with internal stakeholders in product development.
•Resolve queries from internal and external clients by investigation, providing information, managing expectations, identifying opportunities for service improvements and making recommendations.
•Support the business and ensure that product delivery meets expectations by providing education and training to external and internal clients and other stakeholders.
•Lead the department by driving excellence and building trust through effective communication and clear accountabilities.
•Lead product development and enhancements by building relationships and networks with external vendors and suppliers identifying potential collaborators, engaging and collaborating with internal stakeholders.
•Execute strategy by ensuring that projects are prioritized, requests are allocated, plans and budgets are drawn up and implemented.
•Ensure that business cases are drawn up, align with strategy and meet business requirements are documented and that business cases are approved in line with bank’s product approval processes.
•Ensure that business cases are realized and achieve results by monitoring progress using management information systems, identifying gaps and making improvements.
Abilities Requirements:•Fully conversant with local banking conditions.
•Must have a high degree of self-confidence, a pleasant personality and must be a self-starter.
•Extensive and sound experience in all aspects of sales and banking.
•Ability to work under pressure, team oriented and a flexible approach.
•Customer service driven and results orientated.
•Good problem solving, planning and decision making skills.
•A sound credit background linked with superior interpersonal and marketing skills.
•Business writing skills
•Governance, Risk and controls
Education and Experience Requirements:
•Grade 12 (25 points) and a relevant Business Degree is a pre-requisite.
•Minimum of eight (8) years management experience in banking of which at least four (4) years in Credit or Corporate/Private Banking.
•Extensive experience in all aspect of retail banking, with particular emphasis on sales and relationships.
•Computer Literate (Microsoft, Word, Excel and PowerPoint / Package & Internet
Application Deadline: 26/11/2021