Recruits Senior Key Account Manager – Carrier Data Sales – Sales and Marketing

Posted on :

6 Sep, 2012

Category :

Accounting Jobs in South Africa, Telecom Jobs in South Africa

Key responsibilities

Business Development

  • Maintain contact with all clients in the market segment to ensure high levels of customer satisfaction
  • Analyse customer’s business/Be an expert on the customer’s business
  • Develop initial proposals/solutions with solutions architect
  • Present to customers
  • Negotiate finances and the contract
  • Close the deal
  • Obtain order from the client
  • Generate and maintain opportunity pipeline and credible business forecast

Performance Driven

  • Achieve sales targets for account portfolio and sales division
  • Evaluate customer activity continuously, monitor competitor activity continuously and develop and implement defence and attack strategies accordingly and timeously
  •  Ensure the highest level of customer satisfaction
  • Establish account management disciplines, business management processes and associated reporting
  • Maintain regular contact with existing and growing customer base
  • Pursue customer concerns and escalate if necessary
  • Conduct informal customer satisfaction audits
  • Implement rectifying action
  • Ensure operational compliance with the Agreement

Contribute to the Firm

  • Ensure operational compliance with the Agreement
  • Conducts business within and adheres to all company policies, procedures and business ethics codes
  • Balances client demands with participation in broader Neotel strategies and business initiatives
  • Demonstrates ability to interact and cooperate with all company employees

Requirements, Experience and Attributes

The ideal candidate for this post should have the following:

Qualification and Skills:

  • It is essential that the jobholder is in possession of a driver’s licence.
  • Grade 12 or related post graduate degree / diploma or appropriate NQF level qualification in Commerce field


  • 8-10 years sales and marketing experience in the ICT space.
  • To have experience of successful liaisons with both customers and suppliers
  • Evidence of sales achievement
  • Results orientated
  • Solutions crafting approach
  • Mature approach to business, customers, problem resolution, conflict and management

Apply online

Closing date: 10th September, 2012

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