North-West University Recent Job Recruitment – Apply Now!

NORTH-WEST UNIVERSITY (MAHIKENG CAMPUS) DIVISION: DVC CAMPUS OPERATIONS DIRECTORATE: INFORMATION TECHNOLOGY POSITION NUMBER: M000603 and M001099 POSITION: IT TECHNICIAN X2 POSITIONS PEROMNES GRADE: P10 EMPLOYMENT TYPE: PERMANENT APPOINTMENT

 

 

 

 

Job Title: IT TECHNICIAN M000603 and M001099
Location: North West

Job Summary:
Duties & Responsibilities:
PURPOSE OF THE POSITION:
· Provide a support and maintenance function for student services; audio-visual services and information communication technology services for NWU users to support their business functions. The responsibilities includes:
Timely and effective processing and resolution of all audio-visual information technology and telecommunication incidents, problems and requests following agreed procedures
Coordinating the rapid and appropriate response for escalated higher-level problem resolution
Providing advice on both new and established systems
Conducting trend analysis of series data to determine common occurrences and recurring issues
Determining absolute cause of problems by either recreating the issues in a test environment or reviewing system design
Providing basic training for users when required
Acting as liaison between users and information technology department on problem areas, managing client expectations
May have supervisory responsibilities

KEY RESPONSIBILITIES:
1. Service desk and incident management:
Log, analyse, investigate, escalate, monitor, track, resolve and close complex incidents, problems and requests reported by telephone, request system, e-mail or walk-in, within service level and escalate to responsible agent where applicable by applying the Incident Management Process
Escalate complex problems to appropriate support team and coordinate rapid resolution thereof
Monitor progress of escalated tickets to ensure resolution by assigned agent within service level
Identify recurring incidents by conducting trend analysis
Determine absolute cause of incidents by recreating the issues in test environment or reviewing system design

2. Infrastructure support:
Assist with the investigation and resolution of audio visual and IT infrastructure problems within service level and by applying applicable process
Re-install support and maintain audio visual and IT infrastructure as assigned by applying applicable process and ensuring agreed availability
Build and cast images by applying applicable process and ensuring agreed availability
Execute audio visual and IT infrastructure replacement strategy as assigned by applying the applicable process in consultation with IT-ES/IT-OI
Execute routine system checks as assigned
Monitor and report maintenance and support provided by approved contractors by applying applicable process, ensuring agreed availability, resolution within service level and adherence to Occupational Health and Safety Standards
Provide a standby service as assigned

3. Client liaison:
Update user on progress and status of ticket
Provide advice on IT policy, guidelines, procedures and systems
Provide basic training on audio visual and IT systems when required

4. Administration:
Keep relevant documents and systems up-to-date
Contribute to the development / reviewing of procedures, processes and standards
Liaise with identified external suppliers on service requests as required
Do quality control by applying applicable process
Represent IT-ES/IT-OI on-site to inspect services provided by external parties
Comply with general NWU responsibilities for staff

5. Projects:
Participate in projects in assigned role ensuring successful completion of the project

Desired Experience & Qualification:
MINIMUM REQUIREMENTS:
· Diploma in Information Technology, Electronics or Applicable

EXPERIENCE:
· 2 years’ experience in PC hardware and software support and problem resolution
· 2 years’ experience in network problem resolution and 1st line support
· 4 years’ experience in soldering and use of power tools
· 4 years’ experience working with cable and couplings
· 4 years’ experience working with electronics components
· 4 years’ experience working in TCP/IP protocol, computers and its application

RECOMMENDATION:
· Certificate in Multimedia, Electronics or Industrial Electronics
· IT Certificates (A , N , ITIL)
· 2 years management of contractors

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
· Knowledge:
Maintain and support IT infrastructure (PC Hardware, Networks, Internet, standard office applications)
IT Service Management and business / IT relation awareness
Use IT Service Management tools and technologies
Experience in the use of PC imaging solutions
Experience in the use of MS products, email and internet services
Have a valid driver’s license with own transportation cell phone (after hours standby)
Expertise of sound systems, amplifiers, communication, TV distribution systems (analogue and digital), analogue and digital intruder alarm systems, access control systems
Expertise in field of computer hardware, software and operating systems
Knowledge of MS Office, email and internet
Trained in health safety regarding work standards, working on heights and electronic work environment
·
Skills:
Have a valid and applicable RSA driver’s license
Expertise in how to use electronic measuring instruments and calibration tools
Experience in use of different cable types and cable connector type
Experience in working with soldering iron and power tools

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Mrs C Pietersen Tel: 018 389 2015
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr Rabs Diratsagae Tel: 018 299 4797
CLOSING DATE: 04 November 2022
PLANNED COMMENCEMENT OF DUTIES: AS SOON AS POSSIBLE

Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.

To Apply:

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