Parvana Recent Job Recruitment – Apply Now!

Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part

 

 

 

 

Job Title: Technical Support Analyst (Senior)
Location: Johannesburg

Job Summary:
Duties & Responsibilities:
Client Details:

Our client is a highly successful international company who is offering a remote or hybrid or office based role, you can choose. This client looks for high achievers who wish to work with the best on a global playing field.

Role Responsibilities:
Providing 2nd level technical support by resolving technical issues with customers and meeting SLA’s.
Handling all customer issues including troubleshooting / providing feedback to the customer.
Following up on support issues, which include collaborating with both the customer and R&D team.
Gathering information for cost models.
Creating preliminary technical resource allocation plans.
Providing technical input and consultation.
Performing technical troubleshooting and consulting with development teams to resolve issues.
Conducting performance testing, tuning and backup recovery of the database.
Working different business times and on-call 24 hs / 7 days, shift work, stand by support and working on weeknights / weekends / public holidays is required.
Ad-hoc occasional travel to customer sites.

Preferred Qualifications:
Degree or Diploma in Information Technology; Computer Science, Engineering, or equivalent experience

Relevant Skills / Experience:
5+ years’ experience in software industry or related fields
Expert in operation support, billing systems and other technical areas e.g. Oracle database, RedHat Linux or Unix OS
Experience with complex software system architecture and operation
Basic knowledge of Telecommunication environment and customer services procedures
Customer-facing skills to perform on-site support for customers who have purchased the services

Work Location / Type:
Work from Home, in-office, or hybrid

PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website – www.parvana.co.uk

Desired Experience & Qualification:
Telecommunications, Technical Support, Linux / Unix, Oracle

To Apply:

Click Here!