Post Office South Africa Recruits Chief Teller [Various Locations]

Reports to: Branch Manager

Summation: 
The Chief Teller reports to the Branch Manager and is responsible for:
• customer service
• supervision and management of production and auxiliary staff
• operational management,
• financial- and stock management
• housekeeping

 

Key Responsibilities
• The successful incumbent will be responsible for:
• Financial and stock management
• Staff Management
• Operational management:

• o Determine and forecast work volumes and plan workflows in all branch work areas
• o Ensure that office equipment and systems are operational
• o Determine staff requirements and schedule staff
• o Prepare and analyse operational reports
• o Ensure that business focussed trading hours are offered
• • Ensure effective customer services by:
• o Constantly providing high level of customer service
• o Manage queues according to set standards
• o Ensure good housekeeping
• o Prompt resolving of written/verbal queries

 

Requirements/ Knowledge

• Grade 12 or NQF4
• Diploma with Financial, Banking or Operational Management focus or NQF 5 equivalent will be an added advantage
• Level B drivers license will be an added
• 3- 4 years operational experience in consumer services.
• Supervisory/management experience within a Post Office Branch will be an advantage
• Operational process and policies
• Relevant operational knowledge
• Knowledge of stock and cash management
• Fulfill the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board
• Operational system knowledge
• Product knowledge
• POS and Post Office specific system knowledge
• Knowledge of all relevant legislation (e.g. FICA, FAIS, PFMA, OHSA etc.) – if applicant do not comply, this may
be regarded as a development area
• General knowledge of contracts and SLAs
• Knowledge of staff and resource management
• Ability to deal with grievance and disciplinary matters
• Knowledge of basic financial management
• Knowledge of customer services management
• Internal policies and procedures
• Knowledge of internal SLAs
• Work study principles

 

Skills/Attributes

• Relationship skills, Interpersonal skills , Problem solving skills, Analytical ability, Communication skills (verbal and written), Administrative skills, Financial management skills (Budgeting, accounting etc), Ambassador ,Supervisory skills, Leadership skills, Business acumen, Time Management, Organising Skills, Process orientated, Personal financial, Management skills, Coaching skills, Responsibility, Work independently and in team, Accuracy, Punctual, Po-active approach, Presentable, Ability to work under pressure, Attention to detail, Customer Service orientated, Drive and results, orientated, Initiative, Integrity, Honest, Judgment, Computer literacy, Presentation skills

 

Contacts and How to Apply
The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.

Send CV to : The Senior Manager: Human Resources
Recruitment and Selection: Attention Moiponi Magagula
P O Box 2120
Pretoria
0001

Email : [email protected]
Fax : 086 267 1315
Closing Date : 20 February 2014
Position No. : 60049989, 60049974, 60049983

Please indicate the name of the office which you are applying for.

Correspondence will be limited to short-listed candidates only. If you do not hear from the South African Post Office
or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The
South African Post Office Limited reserves the right not to fill this position or to re-advertise the positions at any time.