Posted on :
28 Mar, 2023
28 Mar, 2023
This is an office based role in Umhlanga Rocks on US Shift or AU Shift (4pm to 1am or 12am to 9am South African Time) . Please read the company and job description below as this will be asked during phone screen process if you get shortlisted.
We are accepting fresh grads and individuals with limited technical experience but you must have an excellent communication skills
We are seeking a Software Onboarding Engineer (CyberSecurity Software) role to join our growing team! You’ll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.
We will provide on the job training and future certifications Microsoft Office365 and other cloud technologies.
Office based role in the heart of Umhlanga Rocks, must have transport option to Umhlanga between 4pm to 1am (US Shift) and/or 12am to 9am (AU Shift)
Job Title: Software Onboarding Technician
Duties & Responsibilities:
Compliance to the Company’s Guidelines, Policies & KPIs
Contact client to request further clarification or additional information as requested
Setting expectation during the onboarding life cycle
Conduct Zoom/Video Sessions with Customers to guide them through the onboarding process of the Software
Consult and design the portal for the customer based on their requirements and use case.
Manage lifecycle of the software onboard in line with established service level agreement with clients
Relay vital technical information to clients by phone, email, or ConnectWise
Utilize internal resources in troubleshooting issues
Other Ad-hoc tasks as required
Desired Experience & Qualification:
Ability to communicate well in English orally and in writing
Excellent organizational skills and flexible working capacity
Confidence interacting with clients of all nationalities
IT & Technical Background – 1-2yrs in an IT Role
Technical & Troubleshooting Mindset
Experience with Office 365/Exchange/Active Directory Highly Recommended.
Willingness to grow in the role and learn new skills on the job
Package & Remuneration:
R18 000,00 – R25 000,00 per month
Why Join Us?
Regular team events and social culture
Microsoft Certifications & Training Provided