Pro Development Group Current Job Opportunity – Apply Now!

Our client a Global tech firm is seeking a Network Engineer (L1) to join their team in Cape town. They offer stability, growth, attractive salary along with excellent benefits and a great working environment.

 

 

 

 

 

Job Title: Network Engineer L1
Location: cCape Town

Job Summary:
The Network Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Network Engineer focuses on second line support for incidents and requests with medium to high level of complexity an engages with both internal and external stakeholders.

Performance Objectives (PO):
Good exposure in handling large enterprise network
Experience in remotely management of incidents
ITIL process knowledge
Ability to review logs and provide updates
Ability to implement Network changes
Basic understanding of MPLS technology
Basic understanding of telecom standards / protocols
Closure of all assigned tickets on tool
Closure of tickets within SLA
Updating the Activity tracker against all the incident tickets on ITSM tool
Sharing the Analysis report for all major incidents within 30 mins of closure
Successful implementation of Change Requests
Handling client escalation
Timely escalation to the next level
Log and attend to tickets using clients ticketing tool
Monitor network via monitoring tool
Troubleshoot network issues
Experience in installing Cisco Routers, Switches and Access points
Updating documentation
Liaise and coordinate with 3rd party contractors / vendors Communicate with other teams and clients for extending support. Must be proficient in change management process with an ability to plan and execute changes with clear identification of risks and mitigation plans to be captured into the change record
Provide second level support to all incidents, requests and identify the root cause of incidents and problems

Qualifications, Knowledge and Experience:

Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience) – 3+ Years
ITL v3 – 1+ Years
3- 5 years’ work experience in a similar role – 3+ years
Experience working with third party vendors – 3+ years
Driver’s license (essential)
Cisco Meraki – 1-2 years
Wi-Fi – 2+ years
Routing / switching – 2+ years
Ability to do cable patching

Special Requirements:

3+ Years work experience in a security environment
2-5+ years in a similar role within an ICT organisation provision managed services
Must have worked in an IT support role and possess knowledge of network fundamentals, protocols, standards and technologies
Experienced in writing technical documentation and experience in co-ordination with TAC

Desired Experience & Qualification:
Network Engineer, Enterprise Network, Networks, MPLS, Incidents, ITSM, Cisco, Routers, Switches, ITIL, Meraki, Security
Package & Remuneration
Benefits and Bonus

To Apply:

Click Here!