Qatar Airways Vacancy

Posted on :

24 Mar, 2017

Category :

Aviation Jobs in South Africa

Qatar Airways has two post open in the fields of Senior Reservations & Ticketing Agent and Senior Sales Support Agent.

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

Senior Reservations & Ticketing Agent

Organisation:Qatar Airways
Job Function:Commercial
Division:Johannesburg – JNB
Employment Type:Full Time – Permanent
City:Africa | South Africa | Johannesburg

Last date of application:29-Mar-2017

About the Job:

In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management.

You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.

You will replay information to the customer and assist in finding the right itinerary for their needs.

You will cancel and change reservations when customers request it.

You will also encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:

Handling customer requirements and requests professionally ensuring minimum complaints.

You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries

Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services

Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service

Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information

Issuing tickets and quoting correct fares to passengers

Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis

About you:

  • To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of three years of job-related experience.
  • Completion of the IATA Amadeus Certificate is an advantage.
  • You will need excellent communication skills, thorough knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.
  • You will need to be fluent (written and spoken) in English to perform this role.

Note: you will be required to attach the following:

1. Resume / CV
2. Copy of CV

3. Copy of NOC – Qatar Airways Group Employees

Senior Sales Support Agent

Organisation:Qatar Airways
Job Function:Commercial
Division:Commercial (Division)
Employment Type:Full Time – Permanent
City:Africa | South Africa | Johannesburg

Last date of application:27-Mar-2017

About Your Job:

Reporting to the Sales Manager, you will be responsible to effectively support the sales force to achieve and maximize the revenue targets ensuring the commercial success of the airline in the area of responsibility.

You will provide administrative, technical and logistical support to the sales team. You will also support the Commercial Manager.

Operational requirements:

Co-manage and co-ordinate projects and initiatives on behalf of Sales

Responsible for ensuring full administration support is delivered to the Sales Manager.

Provide effective, proactive communication of all sales activities/initiatives to the Sales Manager and sales team, customers and other QR departments, to ensure QR maintains profile and presence in the market.

Assist in the co-ordination of forums/workshops/marketing events as required by the Sales Manager.

Deal with and directing to correct channel: Customer Relations, Refunds issues, AD request, while feeding back to the Sales Manager.

Responsible for administration of QBiz and Corporate accounts.

Develop cooperation with internal business units ensuring the customer experience is world class across all depts.

Perform other related functions, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

Will be required to call on a portfolio of Travel Agents designated by the Sales Manager on a part time basis.

Assist the Sales Manager with Workshops and Training with Travel Agents.

About You:

  • You should have relevant tertiary, trade or vocational qualification.
  • You will have minimum of 3 years of job-related experience within the travel trade.
  • Previous experience in a sales agent role will be an advantage, as well as be skilled in Amadeus / Galileo or other Airline GDS and fare skills.
  • You will also have strong MS Office skills.
  • You must be able to coordinate actions and activities, prioritize task, and be detail oriented.
  • You will be Commercial oriented and be able to spot and interpret market trends.
  • Fluency in English Language (written and spoken) is essential for this role.

Note: you will be required to attach the following:

1. Resume / CV

2. CV



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