Quest Staffing Solutions Available Job Opportunity – Apply Now!

We’re seeking an Help Desk Customer Service Rep. Partner support – ICT/Telecommunications/ICT – 12 Month Contract – Western Cape for a client within the telecommunications/ICT industry to be based in Western Cape.

ONLY applicants currenlty living in WESTERN CAPE will be considered.

Job Title: Help Desk Customer Service Rep
Location: Western Cape

Job Summary:
Duties & Responsibilities:
Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs
Proactive tracking and management of Requests for service
Combination of client experience – fulfilment and assurance as well as technical coverage support
Quality assessment and compliance
Good technical mobile and handset understanding
Professional writing and communication
Analytical and logical
ITIL foundations
Product knowledge

Desired Experience & Qualification:
IT or Information Systems Diploma or Degree
Client services training, advantageous
ITIL foundation certification, advantageous
All experience must be in the mobile sector (voice and data)
2 – 3 years’ experience in a client facing role
Experience in client facing service, quality assessment and/or technical support
Applicants currently living in WESTERN CAPE will be considered

Package & Remuneration:
Salary: R130 (non-negotiable)

Interested?

To Apply:

Click Here!