Quest Staffing Solutions Current Job Opportunity – Apply Now!

We’re urgently seeking an experienced ICT / IT Service Relationship Consultant (ITIL )- 6 to 12 Months Contract – Durban (KZN) in Managing and maintaining Customer relationships before, during and post implementation of Products and Services offered in SA for Enterprise Customers.

MUST BE AVAILABLE TO START IMMEDIATELY

“Applicants with a notice period and those based out of Durban will not be considered”

 

 

 

 

 

Job Title: ICT / IT Service Relationship Consultant (ITIL )
Location: Durban
Contract: 6 – 12 Months

Job Summary:
Duties & Responsibilities:
To ensure continuity and quality of service to Enterprise Customers for Fixed (ICT) Products and Services.
Ensure implementation for mechanism for SLA compliance
To perform Inbound and Outbound Services to identified customers including relationship management and assurance support.
Ensure accurate service inventory throughout the customer operational lifecycle
Customer and service take-on to ensure correct service implementation.
Change management communication as per SLA requirements
Service business continuity and improvement (both from a customer and core perspective)
Assist clients with trouble shooting on basic technical product and device issues
Provide clients with advice to minimise additional tickets and escalations
Highly dynamic and fluctuating Telecommunications and ISP industry

Desired Experience & Qualification:
Matric
3-year Diploma /Degree
MUST have Minimum 3 years in Telecommunication/ICT industry Business 2 Business
MUST have service relationship managment experience
customer service experience
MUST have ITIL knowledge
ITIL foundation certificate (Advantageous)
Network and Product training
CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS

Package & Remuneration:
Salary: R176 per hour (non-negotiable)

MUST BE AVAILABLE TO START IMMEDIATELY

MUST BE FROM DURAN, Applicants that are NOT currently living in Durban will NOT be considered at this stage.

To Apply:

Click Here!