Posted on :
15 Mar, 2023
15 Mar, 2023
We’re urgently seeking an experienced Mobile / ICT / IT Service Relationship Consultant (ITIL )- 12 Months Contract – Free State in Managing and maintaining Customer relationships before, during and post implementation of Products and Services offered in SA for Enterprise Customers.
Job Title: Mobile / ICT / IT Service Relationship Consultant (ITIL )- 12 Months Contract – Free State
Location: Free State
Duties & Responsibilities:
To ensure continuity and quality of service to Enterprise Customers for Fixed (ICT) Products and Services.
Ensure implementation for mechanism for SLA compliance
To perform Inbound and Outbound Services to identified customers including relationship management and assurance support.
Ensure accurate service inventory throughout the customer operational lifecycle
Customer and service take-on to ensure correct service implementation.
Change management communication as per SLA requirements
Service business continuity and improvement (both from a customer and core perspective)
Assist clients with trouble shooting on basic technical product and device issues
Provide clients with advice to minimise additional tickets and escalations
Highly dynamic and fluctuating Telecommunications and ISP industry
Desired Experience & Qualification:
3-year Diploma /Degree
MUST have Minimum 3 years in Telecommunication/ICT industry Business 2 Business
MUST have service relationship managment experience
MUST have a Valid license
Customer Service experience
MUST have ITIL knowledge
Previous woork experience at MTN would be advantageous
ITIL foundation certificate (Advantageous)
Package & Remuneration:
Salary: R176 per hour (non-negotiable)