Quest Staffing Solutions Ongoing Job Vacancy – Apply Now!

Posted on :

24 Jun, 2022

Category :

Consultancy Jobs in South Africa

We’re seeking a Service Relationship Consultant Mobile Telecoms/ICT – 12 Month Contract – Johannesburg




Job Title: Service Relationship Consultant Mobile Telecoms/ICT – 12 Month Contract – Johannesburg
Location: Johannesburg
Contract: 12 Months

Job Summary:
Duties & Responsibilities:
Fast moving industry with constantly changing business requirements and technologies
Fluid complexities of customer expectations and demands
Ensure escalation management processes and procedures in relation to the internal management structures
Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
Customer name/address changes (bill to, ship to, registered office)
Contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact,

Desired Experience & Qualification:
ITIL qualification is MANDATORY
All experience must be in the mobile sector (voice and data)·
Service Management experience is mandatory
2 – 3 years’ experience within a service fulfilment and/or assurance role.
2 – 3 years’ experience in a client facing role·
IT/Telecommunications background is essential
Experience in client facing service, quality assessment and/or technical support

Package & Remuneration:
Salary: R176 per hour

To Apply:

Click Here!

If interested, please apply directly through Pnet or email us directly at [email protected]
Remember, if emailing us directly, to insert “Service Relationship Consultant – JHB ” in the email subject line, for consideration.

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