Quest Staffing Solutions Recent Job Recruitment – Apply Now!

We’re seeking an on site Client Service management Representative on a 12 Month Contract for a client within the telecommunications/ICT industry to be based in Johannesburg.

Job Title: On-site Client Service Management Telecommunications/ICT
Location: Johannesburg
Contract: 12 Months

Job Summary:
Duties & Responsibilities
Client service and support management
Allign IT services with the needs of the clients’ business
Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs
Proactive tracking and management of Requests for service
Combination of client experience – fulfilment and assurance as well as technical coverage support
Quality assessment and compliance
Good technical mobile and handset understanding
Professional writing and communication
Analytical and logical
ITIL foundations
Product knowledge

Desired Experience & Qualification:
Client services training, advantageous
ITIL foundation certification, advantageous
Networking experience – CCNA, CCNP, CCSP
3 year’s experience Telecommunications – in the mobile sector (voice and data)
2 – 3 years’ experience within a service fulfilment and/or assurance role.
2 – 3 years’ experience in a client facing role – service, quality assessment, technical support
3 year Diploma or Degree

Package & Remuneration:
Salary: R176 ph (non-negotiable)

Interested?
If interested, please apply directly through Pnet or email us directly at [email protected]
Remember, if emailing us directly, to insert “On-Site Client Service Representative – Western Cape ” in the email subject line, for consideration.

To Apply:

Click Here!