Rainmaker Acquisiton CC Ongoing Job Vacancy – Apply Now!

Posted on :

22 Nov, 2022

Category :

Engineering Jobs in South Africa

Our client is a group of independent member companies, chosen for the products and services they offer. This fosters collaboration to drive creativity and innovation. Honesty, positivity and progress drive our members to offer ever-better solutions for your business.
Members share a common ethos of customer commitment, fairness and excellence, which act as an anchor for all business practice. Member companies are operational in the following business sectors:

Technology Infrastructure
Software Engineering and Integration
Business Automation
Investments and Financing
Marketing and Branding





Job Title: Helpdesk Engineer – Mid Level – CAPE TOWN, CBD
Location: Cape Town

Job Summary:
Duties & Responsibilities:
Serving as the 1st point of contact for customers seeking technical assistance on the phone or email.

Duties & Responsibilities:
Technical knowledge of computers, operating systems and widely used computer applications.
Ability to troubleshoot to determine the best solution based on a problem presented by a user.
Ability to build, configure and repair computer hardware and other devices.
Ability to learn and support third party applications.
Knowledge of computer networks and router configurations.
Installation and configuration processes
Administrative Process

Desired Experience & Qualification:
Team Player
Process Champion
Customer Champion
Risk Mitigator
Knowledge Manager
Relationship builder
Change Leader
Problem owner

Minimum of 5 years’ help desk experience
Knowledge of computer hardware.
Ability to understand various devices with more complex configurations.
Helpful nature with the ability to communicate with clients in a professional manner.
Ability to understand and resolve problems.
Problem solver with the ability to mentor more junior staff in the team.
Microsoft Office Applications.
Microsoft Operating Systems.
Network Protocols.

Essential – A+ Microsoft Certified Solutions Expert (MCSE)
Beneficial – B.Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng.

Package & Remuneration:
Market Related

To Apply:

Click Here!

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