Posted on :
29 Mar, 2023
29 Mar, 2023
Well established ISP and Telecoms company is hiring for an experienced Technical Voice Manager with at least 5 years experience.
The Technical Voice Manager has the responsibility of looking after the daily technical operations of the Operations department for the Voice Field Team.
Job Title: Technical Voice Manager
Duties & Responsibilities:
Directly leads and manages all staff assigned to the Operations Department.
Carries out managerial responsibilities in accordance with the organisation’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Manage the day-to-day technical operations of the Technical department.
Asset tracking: Spec of current assets internal and external and their traceability and management
Contribute to the Planning of Schedules and understanding the different levels of work required in different focus areas from a Technical Standpoint
Change control procedures — enforcement, planning as well as communication to internal/external customers
Maintain Standard Operating Procedures (SOP) for daily operations
New technology review and proposal to EXCO for investment
Regular Meetings and minutes with tasks and outcomes – internal and with 3rd parties
Time Management of all Technical Teams.
Conducting weekly meetings with teams to complete all check list items (Tools, vehicles, stock etc)
Planning and assessment of all Technical/voice capabilities as well as recommendations for advancement in key areas
Enforcing Vehicle Management Practices
Enforcing Health and Safety Practices
Enforcing Quality Assessment, training and best practice across all site builds and fibre areas
Training Staff on Technologies and Network advances
Managing Technical Staff from a KPI perspective
Compiling status reports and progress reports as required
Configuring maintaining and updating Training Material
Liaising with all departments and technical resources involved when required
Providing feedback at meetings regarding project status
Keeping stakeholders informed of issues and progress
Undertaking necessary, on the job, or external learning and development to ensure the success of the infrastructure teams.
Knowledge, Soft Skills & Abilities Required:
• Customer focused with a minimum 5 years’ experience within a customer facing environment
• Progress reports
• Feedback/follow-up and prioritizing
• Project management methodology
• Interact with internal and external staff
• Good communicator – verbal and written
• Willing to Travel
Desired Experience & Qualification
Must have experince in a similar role in the ISP/ICT sector
Experienced resource with management experience
Extensive customer service experience
Minimum 5 years’ experience.
Must have extensive experience in managing a technical team
Must have hands on experience / background in Voice / VOIP and preferably skilled in below technologies which the team is skilled in.
Technical team skills consist of:
Mikrotik – (MTCNA – MTCRE)