Recru-IT Recent Job Recruitment – Apply Now!

Posted on :

21 Jun, 2022

Category :

Customer Service Jobs in South Africa

Responsible as the primary point of contact for selected signature accounts regarding all service-related issues. Manage Customer expectations based on contract, service, and resources available and optimize the company service offering based on Customer’s business objectives. Be seen as the key Customer escalation point in the company and co-ordinate an effective response across internal teams to timely resolution.




Job Title: Customer Service Manager ITIL (Telecoms)
Location: JHB – Central
Reference: CPT004390-BB-1

Duties & Responsibilities:
Key stakeholder Relationship:
All departments

Suppliers, vendors and Customers, Account Directors

Minimum Qualifications:
Engineering / Computer Science Degree/ Information systems degree or equivalent experience advantageous
ITIL Foundation level essential / Lean Sigma
Customer Service / Relationship Management – advantageous

Minimum Experience:
At least 5-10 years in a customer facing position within the IT industry, minimum of 2 years in a similar role
Project Management experience preferable
Track record of delivering services and solutions in complex Telco environments

Other Requirements:
Prepared to work overtime and flexible working hours
Willing to travel locally and internationally
Must have own transport
Valid passport

Network topology and architecture experience:
Knowledge of Cisco networks (troubleshooting and analysis) – MPLS, VPN, Routing, LAN, Switching
Knowledge of general network products i.e., shaping, compression, acceleration etc.
Knowledge of SDWAN/ Cloud / Security

Able to build rapport with Customers and engineers
Project management skills
Proficient at report generation
Excellent Word, PowerPoint, and Excel skills
Excellent communications skills (verbal and written)
Strong presentation skills at C-level engagements

Customer Responsiveness
Commercial acumen

Package & Remuneration:
R 1 – 1 – Monthly

To Apply:

Click Here!

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