SARS: Senior Manager: HR (Customs Operations)

Posted on :

12 Sep, 2013

Category :

Jobs in Gauteng - Gauteng Jobs

South African Revenue Service: Senior Manager: HR (Customs Operations)

Reference Number TPS0191 Re Advert

Job Title Snr Manager: HR (Customs Operations) x1

Position Reports to Executive: HR Operations

Division HR Operations

Location Head Office (Pretoria)

Advert Date 09 September 2013

Job Purpose

  1. To manage + oversee development + implementation of frameworks, strategies, + solutions that would positively impact human resources in SARS.
  2. The Senior HR Manager will keep abreast of new age HR practices + processes + will support Executive + Senior Management to transform SARS as a world class organisation.
  3. The Senior HR Manager originates + leads HR practices + objectives that will provide, employee-oriented, high performance culture that emphasizes empowerment, quality, productivity + standards, goal attainments, + recruitment + ongoing development of a superior workforce.
  4. The Senior HR Manager coordinates implementation of services, policies, programmes through HR staff + assists + advises business about HR issues.


Job Objectives

As an HR Business Partner, the Senior HR Manager has multiple roles within the SARS HR role framework



  • Ensures continuous collaboration + partnership with executive leadership team
  • Aligns executive practices with best practices in HR
  • Supports managers to recognise, manage risks + probability of success in their endeavours effectively
  • Facilitates strategic and/or operational plans, projects and programs for Business and HR
  • Provides high quality inputs to business unit plans
  • Creates recruiting, talent management, performance management+ reward + recognition strategies
  • Directs + manages HR programs for business
  • Reviews business + HR performance measures + advises management on human capital implications
  • Advises: Human Capital planning + Sourcing
  • Facilitates compliance with appropriate corporate strategies, regulations + policies
  • Realigns HR to ensure tacit partnership to ensure operational excellence
  • Provide a comprehensive HR service to Executive +Senior Management.
  • Oversees development of HR department


Change Agent

  • Creates, delivers tailored HR solutions specific to divisional strategy + needs
  • Monitors leading indicators of performance, advises management on impact of business drivers, issues, + challenges.
  • Champions organisational effectiveness measures through culture change + employee communications programmes
  • Partner with Head Office during HR Projects implementation
  • Monitors + measures changes programmes to ensure successful delivery over long term


Administrative Expert

  • Engage with shared service centre to ensure effective delivery of HR transactional services


Employee Champion

  • Align employee capability with business strategy
  • Build and retain intellectual capital+ talent
  • Champions high performance people management practices to meet business aims
  • Promotes diversity+ quality in people management techniques + leads by example


Knowledge and Skills

  • Knowledge + experience in Labour Relations field is a prerequisite
  • Capability to interact with Executive leadership of SARS
  • Operationally hands-on and strong strategic capabilities
  • Experience of + a commitment to transformation
  • Function independently + work under pressure + the ability to work with people
  • Change, Performance Management champion
  • Strong leadership skills, Problem solving skills
  • Interpersonal skills, Negotiation skills
  • Analytical skills, Diversity facilitation skills


Education and experience

An appropriate Bachelors degree

An Honours degree would be preferable

10 Years hands on experience in unionized HR environment, of which at least 4 years at a managerial level

Employment Equity:The Employment Equity policy of SARS will be considered. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, vetting, a declaration of private interest.



The ideal candidate will have the following competencies:


  • actively stimulate and encourage opportunities for the exercise of HR leadership within the organisation
  • advise on strategic human resource development matters
  • Engage with the shared service centre to ensure effective delivery of HR transactional services
  • Champions organisational effectiveness measures through culture change and employee communications programmes
  • Champions high performance people management practices to meet business aims



  • prioritising, planning and delegating work to a team of subordinates



  • all relevant labour legislation
  • Change and Performance Management champion
  • Manage the delivery of appropriate HR deliverables to address people-related barriers


How to Apply

Click on this link to apply online

Closing date: 13 September 2013

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