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Posted on :

15 Dec, 2022

Category :

Call Centre Jobs in South Africa

A smart technologies company driving initiatives across the ICT sector through platforms, applications, and mobile communications is looking for an energetic, objective-driven, Outbound Call Centre Sales Supervisor





Job Title: Outbound Call Centre Sales Supervisor
Location: JHB – Northern Suburbs
Reference: JHB000268-Abiga-1

Job Summary:
Duties & Responsibilities:
The Sales Supervisor is responsible for managing the outbound Telesales team’s operations and performance including HR/IR principles which requires a strong and knowledgeable leader to contribute the company’s overall success.

Duties will include but not be limited to:

Performance manages the Direct sales team
Recruiting and interviewing potential new hires
Able to motivate and staff and implement incentives
Formulation of targets for individuals as well as the team
Hire and onboard new employees
Provide guidance and feedback to staff and management
Anticipate escalation and take over calls when needed
Measure performance with key metrics such as call abandonment, calls waiting, etc.
Ensure adherence to policies for attendance, establish procedures, etc.
Keep management informed of problems and issues
Prepare monthly and annual result reports for management
Manage the workflow
Training and motivating telesales team\Identify and applying career advancement opportunities
Help resolve employee issues and disputes
Quality assurance and quality checks
Handle complaints and provide support for clients
Monitoring the team’s success an ongoing basis

One year or more supervisory experience
One year or more Direct Sales experience
One year or more working experience in ICT Proven track record of call centre management in the telecoms or insurance industry (Vodacom experience will be an advantage)
Matric minimum requirement
Tertiary education an advantage
ICT course an advantage

To Apply:

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