Senior Administrators (4 Positions)

Posted on :

3 Sep, 2013

Category :

Administrative Jobs in South Africa

Alexander Forbes Financial Services is looking four (4) Senior Administrators to be responsible and accountable for the key performance areas, aligned to the operation of portfolio of funds. The incumbents must action member switches of benefits, maintain member data, attend client internal and external meetings.



Minimum Requirements

Formal Qualifications

• Grade 12
• Successfully pass the AF tests
• Prior work experience
• Computer Literacy (Excel and Word)
• Acquire and enhance technical Knowledge and skills
• Having Achieved or studying towards a retirement fund qualification or equivalent qualification
• Proven track record of service with both internal and external clients that you service
• Membership -varience of 40% on 2500 minimum members per administrator (pay points increase, complexity of funds)



Job Specification

Level of Operation

Decision Making and planning

• Ability to work under pressure (high stress tolerance)
• Proactive / take initiative
• Ability to manage and operate an effective diary system
• Ability to plan, organizes, prioritize, control and manage own portfolio
• Deadline driven, with the utmost of accuracy (attention to details) and compliance.
• Must be able follow and to solve problems or make decisions making reference to Manuals, Company policies and procedures, external/ internal resources, Legislature and general practices within statutory Funds


Problem Solving and Communication

• Solve data or system problems
• Analyse information and select best solution from a range of alternative solutions
• Verbal communication and written communication.
• Able to present in meetings or training sessions with clients


Leadership Lead, guide and support

• Train junior staff where necessary
• Assist in establishing and maintaining accurate procedures and processes



• Ability to take ownership and responsibility for the portfolio of funds



Key performance areas

Financial success
Operational Effectiveness
Service Excellence
Our People satisfaction
Stakeholders and Client Relationship

Technical and behavioural competencies



• Compass and Alex system knowledge (Advantageous)
• Computer literate (outlook, excel (intermediate) and word (intermediate))
• Excellent oral & written communication skills
• Ability to multi-task
• Ability to anticipate and manage change
• Innovative thinking and delivery


Behavioural (Interpersonal and Intrapersonal)

• Confident
• Assertive
• Self Motivated
• Client Service Orientation
• Ability to manage expectations
• Ability to communicate effectively with colleagues, management & clients
• Ability to work in and as part of a team
• Self awareness
• Resilient
• Ability to interact with Clients
• Responsible & accountable
• Resourceful & creative problem solver
• Effective Communication
• Results- Orientated
• Ability to persuade and influence
• Analytical thinking
• Problem solving
• Professional and mature business attitude


Cognitive Competencies

• Action members switches
• Update members records
• Payment of benefits
• Reduction of arrear payments
• Maintain member data
• Produce reports and statements
• Investigation and allocation of deposits
• Monthly, quaterly and annual reporting
• Produce quotes on request
• Action minutes of meetings
• Attend and reporting at internal and external meetings



How to Apply

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