Service Coordinator at Granite Services

Posted on :

22 Jun, 2016

Category :

Administrative Jobs in South Africa

The Field Service Coordinator will organize the mobilization and demobilization of field employees. Coordinators will update the company databases as appropriate on a daily basis ensuring accurate employee and job status and financial information. The Field Service Coordinator will serve as a liaison to the Processing Specialists, Field Operations, HR and Finance.

Essential Duties And Responsibilities

  • Receive and create new jobs and employee assignments in company databases
  • Update and maintain company databases with employee, job and financial information
  • Interact with field employees to provide information about job assignments
  • Ensure travel costs support Granite’s Cost Management objectives (flights, accommodation, vehicle hire)
  • Generate and manage multiple reports for business partners as needed
  • Assist with development and testing of system modifications within GSI systems and databases
  • Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites
  • Update employee status in the company database on a daily basis
  • Initiate requests and follow up on information in the GE Travel Advisory System (TAS)
  • Update and maintain accuracy of pay, cost, and bill rates, site information, and project information
  • Perform other duties as assigned

Immigration (as required)

  • Monitor and manage outbound travel via Granite tools
  • Initiate cases with outside counsel to procure visas / work permits
  • Communicate with various government agencies for certification of documents
  • Fulfill request for Letter of Invitation (as needed)
  • Provide guidance to employees and Field Business Ops teams regarding documents, cost and time requirements for visa / work permit applications
  • Ensure all paperwork including applications for immigration visas / work permits are completed accurately and in a timely manner
  • Track visa and work permits progress to keep business partners updated
  • Maintain immigration tools and files for all employees on foreign assignments
  • Process and complete any exit permit or formalities prior to employees leaving the home country for assignment, if applicable

Knowledge, Skills And Abilities

  • Excellent customer service and interpersonal skills
  • Excellent communication, time management and organizational skills
  • Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
  • Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork
  • Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)
  • Minimal travel required
  • English proficiency required


  • Three years relevant work experience in field operations, customer service or office administration role desired.
  • Level differentiation is based upon Scope Table assessment


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