Service Excellence Assistant Director – 2 Positions

Department of Justice and Constitutional Development Vacancies

ASSISTANT DIRECTOR: SERVICE EXCELLENCE 2 POSTS REF NO:
14/159/COO
SALARY : R270 804 – R 318 984 per annum (All inclusive). The successful candidate will be
required to sign a performance agreement.
CENTRE : National Office: Pretoria

REQUIREMENTS : Three year National Diploma/Degree in Administration/ Management or an
equivalent qualification; At least 3 years’ experience in monitoring and evaluation,
statistics analysis and project management; Knowledge of public service
prescripts; A valid driver’s license. Skills and competencies: Communication
skills (verbal and written); Computer skills; Project Management skill; Strategic
Planning skills; Problem solving skills; People and change Management skills;
Report writing skills; Negotiation skills; Financial Management.

DUTIES : Key Performance Areas: Ensure implementation of service delivery monitoring
tool; Receive, analyze and consolidate statistical information and progress reports
from service delivery; Develop redress mechanisms for identified challenges;
Evaluate Service delivery programmes to determine service delivery strategic
objectives; Conduct workshops on service delivery monitoring tool and service
excellence awards; Conduct and facilitate impact assessments on service
delivery improvements interventions and service excellence awards; Coordinate
and evaluate the implementation of service delivery improvement plan.

ENQUIRIES : Ms. D Modibane  (012) 315 1668

APPLICATIONS : Quoting the relevant reference number, direct your application to: Postal address:
Human Resource: Department of Justice and Constitutional Development, Private
Bag X 81, Pretoria, 0001. OR Physical address: Application Box, First floor
reception, East Tower, Momentum Building, 329 Pretorius Street, Pretoria.

CLOSING DATE : 30 June 2014

NOTE : Applications must be submitted on Form Z83, obtainable from any Public Service Department or on the internet at www.gov.za. A Z83 & CV must be accompanied by certified copies of qualifications, identity document and driver’s license where
necessary. A SAQA evaluation report must accompany foreign qualifications. Applications that do not comply with the above mentioned requirements will not be considered. Shortlisted candidates will be subjected to a personnel vetting process. Correspondence will be limited to short-listed candidates only. If you do not hear from us within 3 months of this advertisement, please accept that your application has been unsuccessful. The department reserves the right not to fill these positions.