Station Manager: Communication Centre x 2 Positions

Posted on :

9 Apr, 2015

Category :

Communications Jobs in South Africa, Jobs in Midrand - Vacancies in Midrand

REF NO: 06201
Directorate: Emergency Medical Services
SALARY : R226 560 – R259 053 (plus benefits)
CENTRE EMS – Midrand

REQUIREMENTS : Grade 12 certificate or equivalent qualification, AEA/ECT/CCA/NDIP with 3 year
experience after registration with the HPCSA in the applicable category
according to OSD appointment requirements, two years actual experience in
control room or communication center, Code 10 driver’s license, Registration
certificate and current registration with HPCSA. Supervisory experience is
compulsory. Understanding of EMS and its line of business. Computer skills,
knowledge of rules and regulations of communication center. Ability to work
under pressure and meet deadlines.


DUTIES : Be responsible of all EMS activities in the communication center .provide advice
on procedure and policy matters to staff and ensure compliance with all policies
operating in the service. Ensure effective communication system as well as be
accountable for call taking and dispatching of all incidents in the communication
center. Ensure the control and inventory of all resources in the communication
Centre. To assist the Communication Manager in the control and the
implementation of the EMS policies. Maintain, monitor and review continuous
quality improvement for the region in accordance with the policy on quality
improvement of EMS. Ensure that effective strategies are implemented for
meeting the needs of the community. Entrench a healthy and safe environment
and follow up continuously. Be responsible for EMS occupational health and safety at the communication center. Co-ordinate or oversee all major incidents to
ensure such incidents are appropriately managed in the communication center.
Ensure all complaints are fully investigated and remedial plans are implemented
and monitored. Ensure crews adhere to turnaround times. Ensure
communication center crews main a high standard of customer etiquette and
communication medium with customers or clients. Correlates all relevant statics
and indicators received from shifts and send this information to the head Office.
Manage the tracking solution, by ensuring all vehicles are functional and
warnings are attended mitigated against in future. Investigating and report on all
call delays and call dropped. Investigating service complaints received from
internal and external resources and reports on these complaints to the EMS
head office. Be responsible for continuous quality improvement implementation
strategies in line with the policy on quality for EMS. Ensure correct radio and
telephone procedures are adhered to by all Emergency Care Dispatcher
according to protocol. Maintain security and access restriction within control
center whilst on duty. Undertake any other duties as allocated by management.

ENQUIRIES : Mr. C Errakiah Tel No: (011) 564 2053


APPLICATIONS : Applications must be delivered directly to: Emergency Medical Services,
Continuity SA, Growth Point Business Park, Corner Old Pretoria Road and
Tonnetti Street, Midrand or posted to P.O Box 8311 halfwayhouse 1685 OR
apply online at:
CLOSING DATE : 10 April 2015

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

Jobs in South Africa | SA Jobs | Companies | Jobs in SA