Status Staffing Current Job Opportunity – Apply Now!

Welcome to STATUS STAFFING SOLUTIONS, a leading Western Cape based broad spectrum boutique staffing solutions provider. Within our recruitment division we pride ourselves in our ability to match the right person to the right career through a comprehensive range of in-house screening and assessments. We go the extra mile by offering an outsourced HR and IR service, thereby assisting our clients to comply with local Labour laws. In addition, our Labour Relations division also offer a comprehensive Payroll service, enabling our clients to focus on their core business.

 

 

 

 

Job Title: Customer Service Supervisor
Location: Cape Winelands
Salary: Market Related
Job Type: Permanent
Sectors: Admin Call Centre
Reference: PC001272/LS

 

 

Vacancy Details

One of the oldest farms in the Cape Winelands is looking to employ an E-Commerce Customer Service Supervisor who is quality focused and solution orientated. A recent professional profile photo is to accompany your application

DUTIES:

• Coordinate the customer service team with the aim of resolving queries efficiently and effectively
• Compile monthly customer experience management reports and provide management with a visual representation of the customer service teams performance
• Drive and motivate the customer service team to achieve targets and KPIs
• Enhance current customer service processes to improve efficiency and find new ways to delight customers
• Take ownership of the customer experience to ensure the customers needs are met
• Create and maintain the Knowledge Centre and provide customers with high-quality, self-service resources, whilst ensuring that first-line response is scalable

REQUIREMENTS:

• Matric
• Relevant tertiary qualification (advantageous)
• 4 years experience in direct customer service in an e-commerce, hospitality and / or tourism environment
• Fluent in Afrikaans & English (verbal & written)
• Experience in managing teams and staff members
• Experience in using customer support software (Freshdesk, Zendesk, Helpdesk, etc.)
• Target-orientated and performance-driven attitude
• Able to work productively, efficiently and effectively
• Able to drive and use initiative under tight timescales and pressure whilst maintaining attention to detail and quality
• Able to adapt and implement change effectively
• High energy levels
• Creative approach to daily challenges
• Strong sense of ambition

 

To Apply

Click Here!

Application Deadline: July 01 2023

Should you meet all the requirements, apply on our website at www.statusstaffing.com today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.