Posted on :
24 Nov, 2022
24 Nov, 2022
We are looking for a Business Analyst/Project Manager at a Telecommunication company in the Centurion area.
(This role is for remote working at first, but you will be required to go the office when required)
Job Title: Business Analyst/Project Manager
Location: Centurion, South Africa
The Business Analyst/Project Manager will be working in cross functional teams to support projects for a globally expanding company. This role also involves continual service improvements from an operational process perspective and achieving high customer satisfaction, with emphasis on the highest level of operational service delivery.
Bachelor’s Degree or Diploma
A minimum of 3 years related experience in Project Coordination
Use of Agile and Waterfall methodologies is essential
A minimum of 3 years related experience Business Process Mapping, Engineering and Re-engineering Optimization methodologies
Good experience in business process change initiatives
Excellent written and verbal communication skills.
Excellent presentation and facilitation skills
Excellent organisational skills, able to manage and prioritise tasks and time efficiently.
Able to demonstrate initiative and a proactive approach to daily tasks.
Able to work under pressure and meet deadlines.
Self-motivated and self-disciplined and able to self-manage and set goals.
Excellent collaboration skills
High level of professionalism.
Fluent English both verbal and written
Outgoing, positive attitude and ability to work collaboratively
Strong planning, and problem-solving skills
High level of computer competence, with a knowledge of standard software packages (Advanced Excel, word, PowerPoint skills) and the ability to learn company-specific software if required
Coordinate the successful delivery of projects both internal and for clients
The candidate understands the project objectives and ensures that these translate to the final outcome of the projects.
Planning and gaining approval on Change Requests and/or Projects including the securing of necessary resources
Potential risks on the project may be managed by the candidate
The candidate will ensure the alignment of the project delivery team(s) to the customer requirement, bridging the gap between the sales process, the delivery team and the customer.
The candidate will perform system testing of internal applications
The candidate will maintain all project documentation including project Status updates, Risk and Issues Logs etc.
Develop and streamline service delivery processes and procedures to ensure customers experience is consistent globally. This will involve collaboration with other Teams.
Ensure processes are efficient and cost-effective and directly involved in managing these processes.
Oversee and hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.
Responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
Assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times.
The candidate will be involved both within the day-to-day operations and projects environments
Company Medical Aid contribution
Annual Bonus structure
Please note only shortlisted candidates will be contacted. To apply click on the “Apply” button where you will then be redirected to another site. If you have not heard from us in 3 weeks please consider your application unsuccessful.