Posted on :
2 Mar, 2023
2 Mar, 2023
To maintain and grow a portfolio of corporate clients by driving New Acquisitions and Upgrades as well as reduce churn. This role will exercise your abilities in both as a Hunter and a Farmer within the mobile space. You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience. Achievement of Sales targets and customer satisfaction is key to your success in this role.
Job Title: Virtual Sales Account Manager
Location: Roodepoort
Job Summary:
Duties & Responsibilities:
Target Achievement:
Achieve individual sales target for new business and retentions/upgrades
Cold calling:
Ability to acquire new clients
Ability to up-sell and cross–sell
Strong focus on acquisitions
Customer Relationship management:
Responsible for developing relationships with the assigned customer base
Maintain and grow existing client base
Conduct customer account analysis
Maintain, build and service relationships on a regular basis
Query management:
Identify, address and resolve concerns / queries
Provide feedback to customers within 24hrs
Reporting:
Provide weekly pipeline report
Provide daily activity and sales report
Monthly Base report to be provided
Processes and Procedures:
Ensure all policies and procedures are adhered to
Ensure all interactions are captured on the relevant systems in the approved manner
Desired Experience & Qualification
Matric / Senior Certificate or equivalent (Minimum)
Proficient in MS Office (All packages)
No Criminal Record
1 – 2 years mobile/telecoms experience will be an added advantage
Must have at least 1-2 years’ Experience as a B2B sales executive/Account manager within the Telecommunications industry (ICT, Fixed lines etc) however mobile experience will be an advantage
Proven track record in the form of Commission and/or Awards, Accolades, Historic Target Achievements
Candidate Profile:
Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment
Strong Sales ability coupled with business acumen
Excellent presentation skills
Communication skills
Decision making skills
Excellent interpersonal skills
Time management skills
Ability to formulate, set and manage goals and objectives
Ability to cope with high pressure levels and manage stress effectively
Excellent telephone and email etiquette
Strong relationship building, account planning and process competence skills
Telecommunications product and industry knowledge
Package & Remuneration:
A lucrative commission structure with basics up to R18k depending on skill, experience and proof of income.
To Apply:
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
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