Talksure Pty Ltd Recent Job Recruitment – Apply Now!

Posted on :

9 Dec, 2022

Category :

Management Jobs in South Africa


To manage all the strategies and operations related to the Telecoms sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations.





Job Title: General Manager (Telecommunications)
Location: Roodepoort, Johannesburg

Job Summary:
Duties & Responsibilities:

Overall management of the sales divisions
Oversee performance of campaigns to ensure achievement of targets
Management of relationships with key partners, internal and external
Negotiate and ensure delivery on contractual obligations
Keep abreast of data usage and associated costs and conversions
Ensure regulatory and compliance related matters adequately understood and met
Manage the budget and associated targets for each campaign ensuring revenue and sales targets are achieved
Report performance to management and Board as required highlighting issues, concerns, and action plan to improve performance
Leading and motivating a high performing team

Undertake line management of sales managers including day to day support and development, performance appraisal, disciplinary matters, resource planning etc
Ensure that adequate training and coaching is provided to support new employees, new product launches and continuous improvement within the campaign
Mentoring and skill transfer with junior managers within the campaign
Ensure targets are set and achieved on an individual and team level
Communication with other business units and stakeholders

Forge positive relationships with other departments such as HR, IT, finance, L&D and QA to support performance within the campaigns
Communicate clearly with such departments to ensure adequate and appropriate support is provided to teams and managers
Liaise with stakeholders such as product or system providers to ensure up to date knowledge and early identification of potential issues
Compliance with relevant legal and regulatory requirements

Lead on script development ensuring the need for sales volume is does not compromise on quality and compliance
Ensure that key legislative and regulatory requirements are adhered to within sales management
Establish appropriate controls to ensure compliance with above and to minimise exposure to risk
Lead on preparation of relevant information for internal or external audits, verifications, and inspections
Act as operational Responsible Manager (linked to AFSL etc) for the sales floor as required
Keeping abreast of external market developments

Keep up to date on competitors in the market to ensure selling opportunities are maintained
Understand changes in customer profile / demographic and potential impact on sales process or payment profiles
Understand staff movement and attrition and put in place initiatives to prevent destabilisation of campaigns
Identify and work towards potential funding opportunities through for example DTI
Contribute to the strategic leadership of the wider business

Represent the sales business unit at Executive level, and at Board level as required
Identify potential strategic opportunities and partnerships
Develop proposals for discussion at board
Manage budgetary contribution for business unit

Desired Experience & Qualification:

Degree/ Diploma is an added advantage
At least 5 years of experience in a similar role e.g., Campaign Director, Call Centre Manager, Senior Ops Manager or Head of sales
Must have Telecommunications experience within the call centre industry
Must be able to commute predominantly between JHB and DBN
Must have experience in both B2B and B2C sales
Ability to manage multiple campaigns
Ability to read and understand statistical information
Ability to spot trends or patterns
Project management approach
Experience in budget management
Experience of large-scale people management and skill development
Experience of driving high performance work culture
Experienced in management of cross departmental relationships
Knowledge of good practice in relation to QA and coaching processes
Understanding of data, diallers and systems used by the business
Experience of managing relationships with external stakeholders
The ability to connect legal requirements with everyday job functions
Relevant qualifications or willing to achieve within reasonable timescale
Knowledge of call centre / sales environment and key challenges herein
Experience operating at Executive and Board level

Highly organised
Logical analytical approach
Effective communication
Leadership qualities
Able to see bigger picture
Strategic thinker
Strong interpersonal skills

Package & Remuneration:
Salary: A Lucrative CTC is on offer.

Contract type: Fixed term contract until December 2024

To apply for this position, kindly click on the link below to be directed to our career portal:

To Apply:

Click Here!

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors

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