Team Leader Vacancy at DirectAxis

DirectAxis is a specialist financial services company that provides clients with a direct connection to loans and insurance.

The core purpose of this role is to coach mentor, guide, develop and lead a team to maximize operational efficiencies and ensure excellent customer service.

Requirements
– Matric qualification essential
– Fluency in English. 3rd Language advantageous
– Computer literacy is essential
– Ability to work on multiple systems simultaneously
– Knowledge of DA and Loans Processes – advantageous
– Ability to work shifts essential

Competencies required are:
– Excellent interpersonal and communication skills
– Excellent negotiation and persuasion skills
– Good leadership and conflict management skills
– Good planning and organizing skills
– Ability to multi-task
– Good analytical skills

Experience
– A minimum of 2 years Teamleader experience is essential

 
Duties & Roles
•Ensure communication to staff and management through meetings, team briefings and one-on one sessions
•Analyze performance data to develop individual and team performance
•Prepare weekly and monthly reports on team performance against targets
•Monitor and provide feedback on team and individual’s daily performance against set targets
•Develop team and individual strengths and weaknesses through constant on-the-job coaching sessions and monthly MAP discussions
•Identify training needs for the team/individuals and actions their resolution
•Maintain good discipline and time-keeping within the call centre
•Interview and select new recruits
•Analyze performance data to develop individual and team performance
•Motivate and recognise performance in team and individuals in order to improve or maintain performance
•Ensure all operational targets and service benchmarks is achieved

Click here to apply online

Closing date: 2013/12/03