Telemarketing Agent – Fonechoice (10 Required)

HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres.
Description:

Key Performance Areas

Sales performance

Ensure agreed KPA’s and sales targets are achieved in line with business requirements
Assist in increasing sales revenue within the Telemarketing department
Efficiency and productivity

Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality
Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service

Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FoneChoice
Taking responsibility for each individual call by ensuring that advise is always given in the customer’s best interest
Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
Work towards continuously improving the customer experience and service delivery
Quality standards

Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
Enter all details of sales transactions accurately onto the system, capturing of data relating to clients and call logging
Adhere to internal systems, policies, procedures and requirements
Requirements:
Qualifications & Accreditations

Grade 12 / Matric or NQF level 4
Experience & Skills

1 Year sales experience in a target driven environment
Computer literate
Attribute & Behaviours

Energetic & positive attitude
A strong customer focus
Good communication and listening skills
Excellent sales ability
Team player but able to work independently
Excellent telephonic manner
Salary:
Market Related
Type:
Permanent
AA Position:
No
Work Level:
Skilled
Branch:
Western Cape – Southern Suburbs (Cape)