Telemarketing Agent – Homechoice (15 Required)

Posted on :

22 Jun, 2016

Category :

Telecom Jobs in South Africa

Key Performance Areas

Sales Performance

Ensure agreed KPA’s and sales targets are achieved in line with business requirements
Assist in increasing sales revenue within the Telemarketing department
Efficiency and Productivity

Reach performance targets relating to productivity, adherence, turnaround time and quality.
Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer Service

Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice
Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interests
Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight
Continuously work towards improving the customer experience and service delivery
Quality Standards

Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
Capture all details of customer, call log and sales transactions accurately onto the system
Adhere to internal systems, policies, procedures and requirements
Qualifications & Accreditations

Grade 12 / Matric or equivalent
If no matric, then at least 4 years of sales experience in a Contact Centre
Experience & Skills

6 Months sales experience in a target driven environment
Computer literate
Attributes & Behaviours

Energetic & positive attitude
A strong customer focus
Great communication and listening skills
Excellent sales ability
Team player but able to work independently
Excellent telephonic manner
0.00 – 0.00
AA Position:
Work Level:
Western Cape – Southern Suburbs (Cape)

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