Telemarketing Agents (18 Vacancies)

Posted on :

13 May, 2013

Category :

Marketing Jobs in South Africa

Telemarketing Agents Job Vacancies

Purpose of the role

To market the Company’s wide range of products telephonically to existing customers with a view to retain and generate business revenue targets and profitability whilst maintaining a high level of customer satisfaction.

Key Performance Areas

Sales Performance

  • Ensure agreed KPA’s (Key Performance Areas) and sales targets are achi
  • eved in line with business requirements
  • Assist in increasing sales revenue within the Telemarketing department

Efficiency and Productivity

  • Reach performance targets relating to productivity, adherence, turnaround, time and quality
  • Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
  • Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
  • Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer Service

  • Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice
  • Takes responsibility for each individual call by ensuring that advise is always given in the customer’s best interests
  • Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
  • Work towards continuously improving the customer experience and service delivery

Quality Standards

  • Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
  • Enter all details of sales transactions accurately onto the system, capturing of data relating to clients and call logging
  • Adhere to internal systems, policies, procedures and requirements



Qualifications & Accreditations

  • Grade 12 / Matric or equivalent
  • If no Matric, then at least 4 years’ of sales experience in a call centre

Experience & Skills

  • Minimum 6 months sales experience in a target driven environment
  • Contact centre experience will be an added advantage
  • Fluent in at least 2 languages, of which one must be English
  • Must be computer literate

Other Requirements

  • Ability to work shifts
  • Clear criminal record

Attributes & Behaviours

  • A strong customer focus
  • Good communication and listening skills
  • Tolerance for stress, adaptable and a positive attitude
  • Excellent sales ability and target driven
  • Team player, but able to work independently
  • Excellent telephonic manner

How to apply:

Click on the link below to apply online

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