Posted on :
27 Jan, 2022
27 Jan, 2022
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa’s
first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Title: Team Lead: Claims Processing – FFW ( Internal Applicants Only )
Location: Fourways, Gauteng, South Africa
Reference #: TL/CL/2022
Contract Type: Permanent
Salary: Market Related
Lead a team of Processing Claims Consultants to ensure the effective validation of already-captured claims. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets.
Leadership and Direction:
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization’s strategy, mission and vision; motivate people to achieve local business goals.
Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims.
Identify, within the team, instances of non-compliance with the organization’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Data Collection & Analysis:
Collate and analyze claims processing data using pre-set tools, methods and formats. Involves working independently. This may involve identifying trends regarding the customer experience.
Customer Management (Internal):
Help senior colleagues manage client and customer relationships by using relevant client systems.
Create and ensure compliance with a company wide document management
Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
Respond to escalated requests using telephonic conversation or emails (internal and external).
Matric / Grade 12/ SAQA Accredited Equivalent (Essential)
Regulatory exam 5 (Essential)
Relevant FAIS Qualification (Essential); Bcom Degree or equivalent (Advantageous)
3 or more years Financial Services industry experience within a call centre environment (Essential)
STI experience (Essential); 2 or more years Claims
1 or more years experience of supervising and directing people and other resources to achieve specific end results (Essential)
Application Deadline: 03/02/2022