Posted on :
28 Jan, 2022
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes shortterm insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own,
their loved ones or their greater ambitions and life plans. We bring customer focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing
past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint.
Job Title: Research Specialist
Location: Fourways, Gauteng, South Africa
Reference #: RS/2022/02
Contract Type: Permanent
Salary: Market Related
Consult to business regarding various research projects from start to finish. Design qualitative and quantitative projects, that are aligned to business objectives using appropriate research principles and methodologies. Ensure research objectives and research protocols are aligned to best practice. Collate data and write effective reports for business. Ensure effective relationships with
suppliers and internal stakeholders. Keep abreast of current and relevant industry research.
Develop and/or deliver a plan for significant aspects of a research program with guidance from senior colleagues.
Responsible for research design (quantitative and qualitative), questionnaire design, sampling and activation of research projects.
Adherence to research best practice (ethical and design principles considered).
Responsible for the integration of research initiatives and secondary research findings across the business to create consistency and alignment of research in the Group.
Information and Business Advice:
Consult to each division in the Group regarding research requirements, advising
them on appropriate research initiatives which includes but is not limited to
research design, research methodology, costs, duration, sampling and questionnaire design.
Accountable to drive the research findings back into the business and assist with the formulation of action plans to address the original research objective and business challenges based on the feedback. Integrate different information sources (primary and secondary) to provide business with a single view of the customer (marketing, service, product development and other BU’s considered).
Ensure effective relationships with internal and external stakeholders to ensure that business research requirements are identified and met.
Data Collection & Analysis:
Use data from a wide range of sources to analyze key themes and identify possible impacts on the business. Analyse quantitative and qualitative data sets to gain insights from data collected.
Design of questionnaires and in-depth interviews/discussion guides, applicable to the various projects.
Insights and Reporting:
Prepare and coordinate the completion of various research reports.
Create, write and compile research findings to provide the relevant business unit with recommendations and actionable insights.
Project, Program and Portfolio Management:
Responsible for various ad-hoc research projects across marketing, communications, service, product development, reputation and other areas, for all the TIH brands. Keep business informed on the progress of the project and manage any issues that arise.
Ensure the use of appropriate project management methodology to give assurance that intended outcomes are achieved.
Personal Capability Building:
Act as subject matter expert in research and research methodologies. Keep abreast of research best practice and SAMRA regulation, adapting all initiatives accordingly. Read industry research and keep business informed on findings that affect TIH brands, providing integrated research reports.
Responsible for supplier management to ensure research suppliers are fully briefed on business objectives and they deliver according to expectations. Brief external research houses on requirements for outsourced research projects. Act as the liaison between the research house and business to provide information and answer questions from either party throughout the project’s life cycle.
Relevant 3 year degree in Psychology, Research or Marketing (Essential);
Relevant postgraduate degree (Advantageous)
3 or more years in a Research Consultant position (Essential); Market research
exposure (Essential); Exposure to Project Management (Essential);
Understanding/experience of the financial services/insurance industry (Advantageous);
Experience at a Research Consulting firm (Advantageous)
Application Deadline: 04/02/2022