Telesure Investment Holdings Current Job Opportunity – Apply Now!

The Operations Consultant provides effective customer service with the purpose of retaining customers and building strong
customer relationships. Focus on understanding customer needs and providing a fit for purpose
solution whilst meeting various KPI’s. Focus on growth of brand and process alternative solutions to
meet customer needs.

 

 

 

 

 

Job Title: Operations Consultant- VAPS OPs (Afrikaans Speaking)
Location: Fourways, Gauteng, South Africa
Reference #: 20220224
Contract Type: Permanent
Salary: Market Related

Job Summary:
Respond professionally to client complaints and queries within agreed
timeframes to ensure customer satisfaction and retention in all interactions,
striving to achieve first contact resolution. Provide a quality service to
customers, both via telephone and email.

Develop knowledge and understanding of the organization’s policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards.

Prioritise own workflow and ensure work is completed to the required standards
of productivity, quality and timeliness; use performance management systems to
improve personal performance and KPI’s.

Requirements:
Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
RE 5 (Essential), STI Qualification (Advantageous); FAIS
recognized qualification (Essential); Class of Business
Certification (Advantageous), CPD (where relevant)

At least 2 years experience in a Service /Collections /
Retentions environment. Advantageous: Complaint
handling.

To Apply:

Click Here!

Application Deadline: 04/04/2022