Telesure Investment Holdings Latest Job Vacancy

This role supports A&G Customers through effective and efficient processing or incoming claims. The claims consultant acts as the main point of contact for customers and provides exceptional standards of service by liaising with internal and external stakeholders to manage the end to end claims process.

Job Title: Claims Consultant
Location: Dainfern, Gauteng, South Africa
Reference: # AGC1/21
Contract Type: Permanent

Specification
Responsibilities (Not limited to)

• Respond to incoming customer calls and provide excellent phone service in lodging claims
• Obtain complete and accurate information regarding circumstances and damages surrounding the claim
• Consider relevant factors and make accurate decisions for claim acceptance
• Provide correct and timely advice to resolve customer queries
• Act as the first point of contact for client complaints and resolve these through listening and negotiation
• Assist customers throughout the claims process, setting realistic expectations and providing effective solutions
• Accurately record and process claim details in DISC system
• Process claim estimates, adjustments and payments in a timely manner
• Liaise with internal stakeholders in Assessing to progress the claim
• Liaise with repairers and other external providers to support the customer
• Manage personal portfolio of claims effectively, and assist other team members when necessary
• Maintain sound knowledge of company processes, systems, products and brands
• Adhere to relevant company policies and procedures
• Meet and exceed individual performance targets and contribute to team goals
• Assist Manager or Team Leader with additional projects or tasks
• Demonstrate a commitment to the company values

Experience and Qualifications

• Matric / Grade 12 or SAQA Accredited Equivalent
• 1 – 3 Years Financial Services experience

To apply

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Application Deadline: 19/01/2021