Telesure Investment Holdings Recent Job Recruitment – Apply Now!

Posted on :

1 Nov, 2021

Category :

Consultancy Jobs in South Africa

The Claims Consultant contributes to the organisational goals by capturing, validating and administering claims to ensure efficient and accurate claims processing and costing, while delivering excellent service to the customer






Job Title: Claims Consultant: Commercial Lines
Location: Johannesburg, Gauteng, South Africa
Reference #: Claims Consultant: Business Insurance
Contract Type: Permanent
Salary: Market Related

Job Summary:
Ensure capturing of detailed, accurate information

Ensure correct information is obtained from the customer – by asking the appropriate questions and listening – to make correct decisions

Use appropriate tools (MyMarket, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer

Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information

Ensure claims are finalised with set parameters (turnaround time, terms and conditions applied accurately)

Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirement

Building and maintaining relationships, and liaising with, key stakeholders (e.g. Assessing, In-Touch, Legal, suppliers etc) to meet job objectives

Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers

Take accountability for the resolution of customer complaints, with a view to customer retention

Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.

Deliver the Telesure Service Way through personal effort and through others.

Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Essential: Grade 12 (Standard 10)

FAIS Accreditation

1-3 years Financial / insurance / call-centre experience

Claims experience is desirable

To Apply:

Click Here!

Application Deadline: 15/11/2021

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