Posted on :
23 Feb, 2022
23 Feb, 2022
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
What we offer
TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, free seasonal fruits – every day, and an Active Access walking programme
Job Title: Broker Administrator
Location: Gauteng Area, Gauteng, South Africa
Reference #: BA23/02/22
Contract Type: Permanent
Salary: Market Related
To provide general administrative assistance to the BDO and brokers in a manner that will ensure delivery of service.
Broker Customer Service Management:
Carry out standard customer service activities and handle simple customer enquiries. Effectively build, maintain and manage relationships with brokers. Provide accurate information to brokers and retain existing broker portfolio through service excellence.
Ensure that administrative outputs are punctual and precise and answer queries verbally about a product or service.
Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include ensuring Broker partner packs are delivered timeously, fault logging for
system errors on behalf of brokers, assisting BDO’s with administration and registration of brokers. Provide basic administration services to brokers & BDOs in the relevant region.
Work within standard compliance systems and report simple non-compliance issues. Comply with service level agreements and quality standards.
Personal Capability Building:
Maintain and build relevant knowledge and ensure effective updating of own product and system knowledge. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Contribute to optimizing work practices and procedures and generate new ideas to assist in identifying continuous improvements and growth for broker’s.
Assure all work meets technical / operations standards for quality and timeliness; use performance management systems to improve personal performance.
Support others by working on a variety of data management tasks. Maintain detailed records of broker information and statistical information.
Product & Solution Development:
Support others by assisting BDO’s with organization of training and processes in order to drive sales. Ensure adherence to business and statutory requirements.
Grade 12/ SAQA Accredited Equivalent (Essential);
Certificate of Proficiency (COP) Short Term Insurance Industry (Advantageous);
Relevant 3 year Business related degree / diploma (Advantageous);
FAIS and RE qualification (Advantageous)
1 to 2 years secretarial or administrative work experience (Essential);
Client Services experience, preferably in the short term environment (Essential);
Knowledge of the Financial Insurance Industry (Essential); Broker experience (Advantageous)
*SAQA Accredited Equivalent* – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) – As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
Unlock your greatness & be unstoppable
Application Deadline: 02/03/2022