Telesure Recruits Loss Adjustor

An exciting and challenging career opportunity is available in Telesure Group Services Cape Town Branch within the Loss Adjusting discipline. The Loss Adjustor contributes to the organisational goals by investigating, negotiating and administering specialised claim settlements, and to generate maximum savings by preventing fraud and managing expenditure.

 

Duties & Responsibilities

Key accountability areas included in the domain of this position, are :

Operational / Technical / Financial Results:
Finalise and adjust claims accurately
Maintain an acceptable / average repudiation ration according to Telesure statistics
Ensure financial and mathematical accuracy (e.g. applying average) in terms of settlement of claims, by having knowledge of market related prices / values, and being familiar with products / suppliers / specifications
Ensure professional and thorough investigation of claims
Limit financial losses due to policy / claim fraud
Accept accountability for operational, financial and technical results

Personal Competence Results:
Promote complementary Telesure products by cross-selling of relevant short term insurance products
Display an up to date knowledge of insurable goods

Innovation Results:
Contribute to optimising work practices and procedures via suggestions, sales and AS400 feedback (fault-logging)

Relationship Results:
Effectively build, maintain and manage relationships with service providers, colleagues and clients

Customer Results:
Uphold agreed service level agreements (turnaround time, 15-minute messages, introduction calls within timeframes etc) to ensure customer satisfaction and retention

 

Minimum Job Requirements

The successful incumbent for the above position will have the following profile:

Essential: Grade 12 (Standard 10) with Mathematics, English and Afrikaans
Desired: Grade 12 (Standard 10) with (Mechanical / Physical) Science and African Language
Desired: Legal qualification / Forensic Investigation Diploma / Insurance Institute qualification
Experience (1 to 3 years) within one or more of the following fields desirable: insurance / police / investigation / forensic / audit / legal
Basic IT knowledge (computer literacy)
Short term insurance industry knowledge
Forensic investigating knowledge
Basic legal understanding and knowledge of vehicle theft investigation procedures (e.g. paper cars / secret numbers etc)
Valid driving license and own transport is essential

Reporting To	Loss Adjusting Team Manager
Job Type Classification	Permanent
Location – Town / City	Century City
Location – Province	Western Cape
Salary (Cost To Company)	Market Related

Click here to apply online

Closing date: 24th Nov, 2013