Telkom (8ta) Recruits Senior Manager, Service Fulfilment and Assurance Support

Job Requirements (Qualifications/Experience/Special Requirements)
A relevant 3 year Degree/Diploma (NQF Level 7).

5 Years’ relevant operational experience (of which 3 years in mobile) and 2 years managerial experience.

A valid driver’s license.
Willing to work long hours.
Core Description (Duties & Responsibilities) The incumbent will be responsible for supporting the Customer facing entities of the business, liaising with product and service to ensure that all fulfillment and assurance process are documented before launch, continuous improvement of processes within the FMC space and ensuring that all content including technical training material is available to assist business on fixed mobile convergence.
Competencies (Knowledge/Skills/Attitudes) Knowledge:

ICT Procedures and Policies; Business Plan; Business Processes; Products Budgetary Processes; Management Policy; Market Trends; Technical Products; Business Acumen.

Skills:
Technical; Analytical; Change Management; Decision Making; Problem Solving; Conceptual Ability; Cross Functional Teamwork; Empowering; People Development; Performance Achievement.

Click here to apply online

Closing date: 8th December 2013