Telkom SA Limited: Operational Specialist, Customer Support (tbm)

Job Requirements (Qualifications/Experience/Special Requirements)

Qualification:
A relevant 3 year degree/diploma in any of the ff: Eng/Commerce/Marketing and Sales/IT/Business.

Experience:
3 Years relevant operaitonal experience.

Special requirements:
A valid driver’s license.
Willing to work long hours.
Proficient in the English language (written and verbal).
Core Description (Duties & Responsibilities)    Responsible for customer service experience across Fulfilment, Assurance and Billing, as well as Service level management (including all aspects of service delivery management relating to customer service).
Implement and monitor the SLA/OLA framework for TBM. Institute effective incident-,problem- and change management.
Ensure consistent customer service across the TBM FAB, as well as optimal use of designated systems, tools and technology platforms.
Manage relevant stakeholders.
Competencies (Knowledge/Skills/Attitudes)    Functional Knowledge:
Administrative Procedures; Business Plan; Business Strategy; Business Systems; Business Technology; Change Management; Financial Management; Telecommunications Market.

Functional Skills:
Administration; Analytical; Communicating; Conflict Management; Decision Making; Diversity Learning; Facilitating Techniques; Presentation Techniques; Problem
Solving.

Leadership Behaviour/Attitude:
Customer Focused; Decisive; Initiative; People Orientated; Proactive; Team Player.
Remuneration Benefits    Market related

Closing date: 21st July, 2013