Telkom Vacancies: Operational Specialist, Telemarketing

Posted on :

7 Feb, 2014

Category :

Telecom Jobs in South Africa

Job Requirements (Qualifications/Experience/Special Requirements) Qualification:
A relevant Degree/Diploma.

5 Years experience in Call Centres, Telemarketing with no qualification OR 3 years experience with a qualification.


Special requirements:
A valid driver’s license.
Willing to travel and work after hours.
Core Description (Duties & Responsibilities) Responsible for the planning and facilitation of all telemarketing activities through the Telemarketing Call-Centre Channel for Telkom’s Mobility products, services.

Ensure achievement of monthly sales targets through vendors.

Ensure service levels, quality and scheduling metrics are met by vendors.

Deliver accurate timeous and meaningful.


Competencies (Knowledge/Skills/Attitudes)

Customer Business; Document Management; Financial Management; Customer Trends; SLA’s; Mobile Telecommunications; Support Systems & Tools; Marketing Principles; Selling Techniques; Products & Services; Business Acumen; Report Writing.

Decision Making; Data Analysis; Interpersonal; Planning; Communicating; Negotiation Technique Listening Techniques; Problem Solving; Relationship Building; Quality Management.
Remuneration Benefits Market Related


Click here to apply online

Tracking Number 10952AN re-ad
Job Title Operational Specialist, Telemarketing
Business Unit Telkom Mobile
Service Organisation Telkom Mobile
Division/Section Customer Service
Number of Positions 1
Job Type Classification Permanent
Region KwaZulu-Natal
Location – Town / City Durban

Closing date: 10th February, 2014


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