The Focus Group Ongoing Job Vacancy – Apply Now!

The position exists to provide hands on day-to-day technical support for all customer hosted IS&T systems, Revenue management solutions, SQL Servers & Windows Servers. Provide support in the development and implementation of policy and procedures for Services.

 

 

 

 

Job Title: Services Technician
Location: Kwa-Zulu, South Africa

Technical Support:

· Respond to phone/e-mail inquiries within 24 hours of receipt

· Provide day-to-day technical support for all the client and third-party products

· Assist with setting up lab environments per customer / tender specifications

· Provide basic training on core applications

· Install, configure and troubleshoot the MS operating systems and products installed on those systems

· Update incident entries with clear informative written English, without jargon or the use of acronyms

· Interface when necessary with Infrastructure Engineering to obtain any assistance required

Test Systems:

· Deploy test all new software received from Engineering & interface to developers with the purpose of ensuring continuing service and fault finding and product design & the ability to perform SQL Integration

· Interface to suppliers with the purpose of ensuring continuing service and fault finding

· Assist with setting up lab environments per customer / tender specifications

· Assist with testing and documenting customer specific installation procedures

· Assist with setting up customer environments for training purposes

· Maintain effective deployment testing strategy

· Maintain existing customer environments in the lab, making sure they are available when required for support or training purposes

Reporting:

· Provide monthly reports on customer activity

· Log all times correctly and efficiently

· Feedback new customer requirements through to correct channels

· Create scripts and electronic reports (Web & Application) for the company database systems

Corporate Contribution:

· Constructively participate as a member of the wider team

· Undertake any other tasks or one-off projects which may be assigned from time to time

· Ensure protection of the company’s commercial interests always and in all circumstances

· Take all practicable steps to ensure personal safety and the safety of others as a matter of priority

· Demonstrate professional skill and a high standard of fairness and integrity

Qualifications and experience:

· Matric

· Diploma or Degree in Computer Systems Engineering, Information technology, Systems Support or related qualification

· CompTIA A+ (PC Technician), CompTIA N+ (Network) or MCSA (Microsoft Certified Solutions Associate)

· At least 2 years’ experience in a call centre / help desk environment, systems and application support

· Experience with service level agreements and maintenance

· Experience in networking and telecoms covering Microsoft applications

· Experience with database platforms, GSM and radio networking

· Experience in the utilities or electrical industry is advantageous

The following indicates what would typically be expected for this role at a competent level:

· Knowledge of prepayment metering products

· Knowledge of Microsoft SQL Server, Desktop and server applications

· Knowledge of computer hardware and peripherals and basic networking (LAN, VPN)

· SQL report writing skills

· Excellent written and verbal communication skills – especially writing professional reports

· Strong telephonic and email etiquette

· Information technology system support skills

· Excellent Microsoft Office skills

· Negotiation and networking skills

· Professional approach

· Commitment to customer service

· High level of integrity and confidentiality

· Able to work under pressure

· Highly self-motivated

To Apply:

Click Here!