Posted on :
4 Feb, 2021
The Haven Night Shelter Organisation (www.haven.org.za), a non –governmental organisation working to help the homeless back to a home, family and community, require a dynamic Operations Manager that will be based at the Head Office, 2 Napier Street, Cape Town.The Haven Night Shelter Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support available to adult people living on the streets who are committed to reintegration.
Job Title: Operations Manager
Location: Cape Town
Contract Type: Permanent
The role of the Operational Managers is to ensure:
The realisation of the Haven objectives as amended from time to time.
That Haven shelters comply with relevant the Norms & Standards for the Shelters, health and safety requirements, are clean and well run.
An efficient, effective and dignified hospitality service at Haven shelters.
that the occupancy targets are reached and;
Negative exits are reduced and positive exits are increased.
The Operations Manager reports to the CEO.
Degree or other accredited tertiary qualification in Management, preferably in the Social Sciences.
5-10 years’ work experience.
Code 08 driver’s licence (non-negotiable).
Advanced Computer skills- MS Outlook, MS Word and Excel.
Ability to build positive relationships with key stakeholders, and good motivational ability to build teams internally.
Excellent multitasking and organizational skills and problem-solving capabilities.
Ability to work under minimal supervision.
Experience in the NGO sector will be an advantage.
Audit of all shelters with specific reference to referrals, outreach, hospitality, client care, client complaints, maintenance and hospitality;
Reviewing of all the practices and SOP’s with regards to the above mentioned;
To ensure that all policies are reviewed, developed, implemented and monitor to enable the harmonising of all shelters
Build and establish working relationships (regular meetings understanding of roles and responsibilities) with, inter alia;
CEO and Manager at Head Office and
Cluster Manager/ Shelter Managers and the Operational Manager
To assist the Shelters where there are no Shelter Managers and;
Responsible for identifying, managing and mitigating all risk factors for the organisation.
Salary Package: R25 000.00
The Haven Night Shelter Welfare Organisation is an Equal Opportunity Employer. Please send two pages CV and motivational letter to [email protected] quoting “Operations Manager” in the subject line. Please note that applications without a CV or cover letter will not be considered.
Application Deadline: Monday, 8 February, 2021
Note:If you don’t receive a response from us within 2 weeks of closing date, please consider your application as unsuccessful.