Posted on :
14 Feb, 2014
14 Feb, 2014
Transnet Port Terminals, an operating division of Transnet SOC Limited, requires the services of suitably qualified individuals for the a Customer Service Centre Learnership position at their Head Office in Durban.
The successful candidate will be trained and skilled to act as a key channel of communication for Transnet Port Terminal customers and stakeholders, ensure that all telephone calls, emails and online queries are timeously and effectively dealt with as well as escalate irresolvable queries to the supervisor and relevant business units as required by Customer Service Centre query escalation procedures.
Key performance areas:
actively participate in all training programmes received as well as actively participates and complete the learnership programme inclusive of Portfolio of Evidence
maximize customer service
manage customer relations
promote Transnet Port Terminals services and brand
support customer service initiatives
manage customer information flow
recommend customer service process improvements.
Matric or NQF4
relevant Call Centre Diploma or Customer Service/Marketing Diploma or equivalent will be advantageous
minimum of 6 months call centre experience in an inbound call centre
must be willing to work shifts, weekends and public holidays at short notice.
ability to manage conflict
attention to detail
willing to work shifts
ability to work under pressure and stress
How to apply
Please forward your CV via e-mail to: [email protected]
Closing Date: 18 February 2014
NOTE: If you have not been contacted within 1 month of the closing date of this advertisement, please accept that your application was unsuccessful. delivering freight reliably Customer Service Centre Learnership
PREFERENCE WILL BE GIVEN TO SUITABLY QUALIFIED APPLICANTS WITH DISABILITIES WHO ARE MEMBERS OF THE DESIGNATED GROUPS IN LINE WITH THE EMPLOYMENT EQUITY PLAN