Customer Service Centre Learnership Programe at Transnet

Transnet Port Terminals, an operating division of Transnet SOC Limited, requires the services of suitably qualified individuals for the a Customer Service Centre Learnership position at their Head Office in Durban.

The successful candidate will be trained and skilled to act as a key channel of communication for Transnet Port Terminal customers and stakeholders, ensure that all telephone calls, emails and online queries are timeously and effectively dealt with as well as escalate irresolvable queries to the supervisor and relevant business units as required by Customer Service Centre query escalation procedures.

 

Key performance areas:

actively participate in all training programmes received as well as actively participates and complete the learnership programme inclusive of Portfolio of Evidence

maximize customer service

manage customer relations

promote Transnet Port Terminals services and brand

support customer service initiatives

manage customer information flow

recommend customer service process improvements.

 

Requirements:

Matric or NQF4

relevant Call Centre Diploma or Customer Service/Marketing Diploma or equivalent will be advantageous

minimum of 6 months call centre experience in an inbound call centre

must be willing to work shifts, weekends and public holidays at short notice.

 

Competencies:

ability to manage conflict

assertive

initiative

perseverance

self motivated

attention to detail

telephone etiquette

team player

service orientated

can-do attitude

integrity

willing to work shifts

ability to work under pressure and stress

 

How to apply

Please forward your CV via e-mail to: [email protected]

Closing Date: 18 February 2014

NOTE: If you have not been contacted within 1 month of the closing date of this advertisement, please accept that your application was unsuccessful. delivering freight reliably Customer Service Centre Learnership

PREFERENCE WILL BE GIVEN TO SUITABLY QUALIFIED APPLICANTS WITH DISABILITIES WHO ARE MEMBERS OF THE DESIGNATED GROUPS IN LINE WITH THE EMPLOYMENT EQUITY PLAN